[comp.sys.mac.hardware] The final accounting on LaCie's SilverLining. Post now!

a6ey@vax5.cit.cornell.edu (O) (04/10/90)

    OK, I'm getting tired of this.  WHAT is the deal with
    SilverLining?  I see a lot of people who are happy with it on the
    net, and then I see a posting here and there which says that it
    really stinks.  The people who don't like seem to mainly have
    problems with rebooting from a massive system crash when there was
    no way to gracefully restart.  This sort of system error is not
    all that uncommon, so why don't all the other people with
    SilverLining have this problem?

       Here's a challenge to all the people who say SilverLining is
    the best thing since sliced bread.  As soon as you have time to
    spare, find your SilverLining disks (just in case), and while in
    some junk document in a program, press the programmers reset
    switch to reboot the system.  Watch what happens.  Does your
    machine just reboot happily, or do you have to re-install
    SilverLining twice, like the doom-sayers claim you have to? 
    Please post the result to the nets.  Thanks.

       Here's a question to those people who think SilverLining has
    the moral constitution of Wonder Bread.  What sort of system
    software, hardware, etc, are you running?  Do you have the
    absolute latest version?  Should you have an earlier version
    because you aren't running the latest system software?  Have you
    talked to the REAL tech support at LaCie, or merely someone who
    answers the phones?  Try calling and screaming until you can talk
    to a programmer?

       Just maybe the answers to these questions will settle this
    unsettling conflict between the majority of people who love
    SilverLining and the few people who are using it for cat litter.

       Whatever you do, and whoever you are, justify yourself! 
       (too bad LaCie isn't on the net)



-- 
Adam C. Engst     temporarily borrowing>>>>>>a6ey@vax5.cit.cornell.edu   
----------------------------------------------------------------------          
"I ain't worried and I ain't scurried and I'm having a good time"               
                                                           -Paul Simon          

HKR@psuvm.psu.edu (Ken Rosenberry) (04/10/90)

In article <3843.2621a673@vax5.cit.cornell.edu>,
           a6ey@vax5.cit.cornell.edu (O) says:

>       Here's a question to those people who think SilverLining has
>    the moral constitution of Wonder Bread.  What sort of system
>    software, hardware, etc, are you running?  Do you have the
>    absolute latest version?  ...

Count me as one of the "Wonder Bread Believers".  I've had a LaCie 80 meg
hard drive for the past 2 years and have never had to run SilverLining
twice to mount the hard disk.  I have only formatted the drive twice,
once before using it with my MacPlus, and once before I upgraded to a
IIci.  In both cases, I just wanted to make sure the drive was at the
best interleave factor.

The current system I use the drive with is:
    Mac IIci
    Apple Tape Backup (set to SCSI address 2)
    System Software 6.0.5
    Silver Lining 5.16
    Countless init's

I would highly recommend the LaCie drives and the SilverLining software.
-----
Ken Rosenberry                    BITNET:    hkr@psuvm
Lead Systems Programmer           Internet:  hkr@psuvm.psu.edu
Pennsylvania State University     APPLELINK: u0485

mjkobb@mit-amt.MEDIA.MIT.EDU (Michael J Kobb) (04/10/90)

In article <3843.2621a673@vax5.cit.cornell.edu> a6ey@vax5.cit.cornell.edu (O) writes:
>
>    OK, I'm getting tired of this.  WHAT is the deal with
>    SilverLining?  I see a lot of people who are happy with it on the
>    net, and then I see a posting here and there which says that it
>    really stinks.  The people who don't like seem to mainly have
>    problems with rebooting from a massive system crash when there was
>    no way to gracefully restart.  This sort of system error is not
>    all that uncommon, so why don't all the other people with
>    SilverLining have this problem?

  OK.  Here goes.  I've had a LaCie Cirrus 105 for a few months now.  It was
formatted and partitioned with Silverlining 5.18.  The system: System: Mac
IIx, 5Mb RAM, LaCie 105Mb HD, System 6.0.4, Finder 6.1.4, Multifinder 6.1b7,
millions of inits (init cdev 3.0, Vaccine v1, GateKeeper Aid, AntiToxin INIT,
Sound Master, Color Arrow, Color Finder, Dimmer, Finder Sounds, IconWrap 1.2,
Logout 1.0, Master Strokes, Mouse2, OnCue, Pop-Keys, Rear Window MF, Scroll
Limit, SCSI, Smooth Clock, Suitcase II 1.2.6, SuperClock 3.1, SuperVideo,
WindowList, Boomerang 2.0, DeskPict, Randomizer, SUM Shield INIT).

  I program on this machine, and so I get some really interesting system
crashes.  I've also rebooted it numerous times with the programmer's switch,
and I've powered it down with the rear switch directly a few times.  I have
never EVER had any difficulty with the SilverLining software.  The drive
always reboots like a champ.  I do think it's some of the greatest software
since SlicedBread (4.11 :-)).  HOWEVER, their documentation does mention that
certain features aren't guaranteed to work with non-LaCie drives.  If I were
you, I'd give them a call, and ask for tech support.  They've always been very
friendly to me, but I'm always friendly to them.  Ask them what, if any,
problems are likely to arise if you use the software with a non-LaCie drive.

--Mike

rterry@hpcupt1.HP.COM (Ray Terry) (04/11/90)

>       Here's a challenge to all the people who say SilverLining is
>    the best thing since sliced bread.  As soon as you have time to
>    spare, find your SilverLining disks (just in case), and while in
>    some junk document in a program, press the programmers reset
>    switch to reboot the system.  Watch what happens.  Does your
>    machine just reboot happily, or do you have to re-install
>    SilverLining twice, like the doom-sayers claim you have to? 
>    Please post the result to the nets.  Thanks.
>

I have done that many many times.  I seem to remember problems with that
on old old flavors of Silverlining, but that ceased to be a problem since
moving to 5.17 (I think the newest newest is 5.22).  In any event, I have
not reinstalled Silverlining -or- had to use DiskFirstAid once since moving
to 5.17.

>       Here's a question to those people who think SilverLining has
>    the moral constitution of Wonder Bread.  What sort of system
>    software, hardware, etc, are you running?  Do you have the
>    absolute latest version?  Should you have an earlier version
>    because you aren't running the latest system software? 

I've -always- used the latest and greatest version of the system software
that Apple would send me (I have their electronic distribution license).
Currently on 6.0.5.

>    Have you talked to the REAL tech support at LaCie, or merely someone who

Yes, several times I have spoken to a person that actually knew something.
All I had to do was ask (to talk to a 'real' person).

Hope that helps.

Ray

 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
Ray Terry        GEnie = R.Terry      CONNECT = Ray      HPDesk = /HP4700
Packet = N6PHJ @ N6IIU.#NOCAL.CA.USA    UUCP = sun!hpda!hpcupt1!rterry
Domain = rterry%hpda@hplabs.hp.com      SysOp = MacScience BBS 408-866-4933
   CIS = 71150,735      UUPC = vsi1!gsi!macsci!Postmaster@ames.arc.nasa.gov

pdel@zodiac.ADS.COM (Peter Delevoryas) (04/11/90)

In article <3843.2621a673@vax5.cit.cornell.edu> a6ey@vax5.cit.cornell.edu (O) writes:
>
>    OK, I'm getting tired of this.  WHAT is the deal with
>    SilverLining? 
>       Here's a challenge to all the people who say SilverLining is
>    the best thing since sliced bread.  As soon as you have time...
>
>       Whatever you do, and whoever you are, justify yourself! 
>       (too bad LaCie isn't on the net)

Maybe I'll try that acid test you requested, but at the moment I don't need
to know if Silverlining is the best of its kind. All I know is that it saved
my HD once, and until it fails to do what I need it to, then for me, it's
the best thing since sliced bread.:)

Peter D.

wiseman@tellab5.tellabs.com (Jeff Wiseman) (04/13/90)

In article <3843.2621a673@vax5.cit.cornell.edu> a6ey@vax5.cit.cornell.edu (O) writes:
>
>    OK, I'm getting tired of this.  WHAT is the deal with
>    SilverLining?  I see a lot of people who are happy with it on the
>    net, and then I see a posting here and there which says that it
>    really stinks.  The people who don't like seem to mainly have

This is one product that I really beleive in, and I have found some bugs that
LaCies tech support didn't know of. The only problem that I have seen recently
was a situation where going in and out and in and out of setting passwords on a
partition (with the silverlining app. being run from the startup
disk--something that you wouldn't normally do anyway), the disk lost track of
its partitions but then prompted if you wanted it fixed. when you say yes, it
fixes them. The only thing is that you looose the passwords and have to reset
them.

But I don't care. I have never seen it on my machine (sys 6.0.2, 6 or so inits,
SE dual floppy running 2 external disks-- one a 40M quantum from Lacie and the
OTHER a 20M apple miniscrib taken from an upgraded SE20 inside a Lacie
external box and totally reformatted and loaded with silverlining drivers- 2
partitions). The little pixel that flashes nicely ORs the two drives activity.
I have a total of 5 partitions that I regularly reshuffle sizes and optimze (my
disks are pretty crammed). Never any problems. And I love the feature set and
intuitive interface.

All software has bugs. Nice applications are nice because they have few bugs
and the ones they have you want to ignore because you like the interface and
the way the product functions in general (Dollars and $ense is a good extreme
of this example. Lots of bugs but people like the way it works so much that
they try and deal with the frustrations of the bugs--ie. they try to figure a
way around them). I've only found one significant "bug" and I'm not sure
weather or not it was even due to the silverlining application itself or not.

BUT...

Any company that has:
  - a 1-800 number for tech support
  - actually answers calls
  - regularly RETURNS calls within a day
  - tech support that will ask the programmers the answer if they don't know
    it themselves rather than try to make one up.
  - will hold your hand and say "I'm sorry to hear that" (and mean it) if they
    DON'T know the answer :-)
  - can issue a string of updates for the cost of handling ($5).

Just CAN'T be ALL BAD!

(but then, I like it when people talk to me :-)

Just my 2 cents worth.

-- 
Jeff Wiseman:	....uunet!tellab5!wiseman OR wiseman@TELLABS.COM

jjw7384@ultb.isc.rit.edu (Jeff Wasilko) (04/13/90)

For what its worth, I hit the reset switch while running an app under
multifinder and didn't have any problem rebooting. I've got three drives
(152 meg Wren III and 2 30 meg 138Ns) all formatted with Silverlining.

Jeff
-- 
| RIT VAX/VMS Systems: |     Jeff Wasilko     |     RIT Ultrix Systems:     |
|BITNET: jjw7384@ritvax+----------------------+INET:jjw7384@ultb.isc.rit.edu|
|UUCP: {psuvax1, mcvax}!ritvax.bitnet!JJW7384 +___UUCP:jjw7384@ultb.UUCP____+
|INTERNET: jjw7384@isc.rit.edu                |'claimer: No one cares.      |