consp22@bingsuns.cc.binghamton.edu (Darren Handler) (05/05/90)
> This is probably an Apple owner's biggest fault with the Apple dealer > network, and unfortunately we had some serious problems two weeks ago > when we had a service tech in for memory upgrade and video card > installation. I will admit that some of the people calling them 'service' technicians aren't all there, but you cannot blame the Apple Dealer's Network for that. They do not hire these people. It is the computer dealers providing the support to blame for that. The worst offenders are the grey market sales stores. You know, the camera stores and such you sell computers. Ex: 42nd Street Photo. They aren't even Apple authorized and people still buy from them. If a dealer doesn't care enought to hire people who know what they are doing or doesn't care enough to send his people to Apple service training classes then he doesn't deserve to be in business. I have been repairing computers for many years. I have seen good technicians and bad technicians. The store I work for is excellent becasue we won't hire anybody who isn't trained on equipment, and if we do, we send them right off to training. An unauthorized tech is the kiss of death in the computer business. It is very easy to establish a great reputation in this business if you have good support people and technicians. Brookhaven National Laboratories would even consider signing our store up as its dealer until it saw our service lab. My advice to all computer buyers out there: Make sure that the store is authorized, it is very easy for the dealer to produce verification. Look at the walls in the store, dealers love to show off their authorizations, if there aren't any on display, ask a salesperson to tell you about their store and some of the work it has done. If possible, ask to see the service department. If they don't have one, I suggest don't buy a computer there. If they do, ask to see their authorizations. ------------------------------------------------------------------------------- | Consp22@Bingsuns.pod.binghamton.edu | SUNY-B Computer Consultants - | | Consp22@Bingvaxu.cc.binghamton.edu | Trying to keep the world safe from | |---------------------------------------| the SUNY-B Computer users. | | Consultant/Techie - World Computers |-------------------------------------| | Computer Cons. - SUNY Binghamton | Darren `Mac Hack' Handler | |-----------------------------------------------------------------------------| I don't know if I am going to heaven or hell, I just hope God grades on a curve