silverio@granite.cr.bull.com (Brian D. Silverio) (08/17/90)
At Macworld in Boston I went to the HP booth and asked about the rumored water-fast ink. The response was that it would be released in early 1991. Doing some quick math, I then asked if that meant it was six months in the future. The marketing type thought for a moment and then replied "Thats correct". I then pointed out that the ink has been six months in the future since I bought my Deskwriter in August 1989 and that I was tired of this run around. He then went into typical marketing 101 what-to-say-when-you-dont-know-what-you-are-talking-about drivel, so I left. The bottom line seems to be that HP does listen. However, instead of reacting to customer requests they concoct lies to tell to keep the noise level down. --- Neither my employer or I are authorized to speak for each other.
neff@hpvcfs1.HP.COM (Dave Neff) (08/18/90)
>At Macworld in Boston I went to the HP booth and asked about the >rumored water-fast ink. The response was that it would be released >in early 1991. Doing some quick math, I then asked if that meant it >was six months in the future. The marketing type thought for a moment >and then replied "Thats correct". I then pointed out that the ink has >been six months in the future since I bought my Deskwriter in August >1989 and that I was tired of this run around. He then went into typical >marketing 101 what-to-say-when-you-dont-know-what-you-are-talking-about >drivel, so I left. No HP personel should have EVER said waterfast ink will be available in whatever time frame up until this point. Some HP person or dealer may have told you something based on some rumor, but the official HP answer to the waterfast ink question in the past was, "We are working on it", with NO time frame promised or even suggested. What has changed is now HP has anounced availability of such an ink. The anouncement is in the latest Computer News for HP dealers. Now if HP does not deliver by the promised December time frame, I think you have reason to be upset with HP. But if some HP representative or dealer gave you time frames in the past, they were out of line. Dave Neff neff@hpvcfs1.HP.COM
pv9y@vax5.cit.cornell.edu (08/21/90)
In article <1990Aug17.165342.29750@granite.cr.bull.com>, silverio@granite.cr.bull.com (Brian D. Silverio) writes: Some group at Macworld (can't find the blurb now) had a refill package (syringe and all) and claimed that when they released it in a few weeks they would have water-fast ink. Even if they don't get the water-fast ink done, the price on the refill was quite good- list price was $12.95 and they expected it to be discounted into the $9 range. It made refilling an option, whereas before it was the sort of thing you didn't necessarily want to mess with unless you knew what you were doing. Adam > At Macworld in Boston I went to the HP booth and asked about the > rumored water-fast ink. The response was that it would be released > in early 1991. Doing some quick math, I then asked if that meant it > was six months in the future. The marketing type thought for a moment > and then replied "Thats correct". I then pointed out that the ink has > been six months in the future since I bought my Deskwriter in August > 1989 and that I was tired of this run around. He then went into typical > marketing 101 what-to-say-when-you-dont-know-what-you-are-talking-about > drivel, so I left. > > The bottom line seems to be that HP does listen. However, instead of > reacting to customer requests they concoct lies to tell to keep the > noise level down. > > > --- > Neither my employer or I are authorized to speak for each other. -- Adam C. Engst pv9y@vax5.cit.cornell.edu ---------------------------------------------------------------------- "I ain't worried and I ain't scurried and I'm having a good time" -Paul Simon