jay@argosy.UUCP (Jay O'Conor) (10/02/90)
On July 24th, I returned my Jasmine DD100 to Jasmine for repair under warranty. At that time, I was promised that the drive would be repaired within 2 months. It is now over two months later. Now I'm told that it will be 4 to 6 weeks more. Major :-( Back in July, I was encouraged by Jasmine's behaviour. They had just come out of Chapter 11, and their admission that it could take as long as 2 months to repair my drive seemed to indicate that they were trying to deal honestly with their problems. I posted an article here at that time indicating my optimism. Now it's time to retract that. Until now, I would have considered dealing with Jasmine again (pending the repair of my drive, of course). Now, as a result of their inability to meet their own commitment, I'll never have anything to do with Jasmine again. I deeply regret this. I want Jasmine to succeed. I feel good about supporting companies that make the investment in knowing the Mac, rather than just going for the (admitedly easier) IBM and clone market. Despite this, I wont do business with companies that do not meet their obligations to me. I believe that I was very understanding of their situation when I accepted their two month repair time. I doubt there are many people out there that would be understanding enough to go without their drive for 2 months. Oh well, live and learn. Jasmine is still Jasmine - and that means (to me anyway) that they can't be believed when they tell you something. Hopefully there are others out there who will be forewarned by my experience. Jay O'Conor jay@maspar.com