DSOLOMON@pucc.Princeton.EDU (Daniel Marc Solomon) (11/14/90)
I can say one thing about the Hardware Wars: Jasmine Technologies
is by far the worst company I have ever dealt with for anything. In the
course of my Mac career (consulting for individuals, companies, and
even a government agency or two) I have dealt with Ehman, Apple,
LaCie, and Jasmine as well as other companies. Of all the companies,
I found Jasmine to have the WORST record of them all in terms
of customer support, keeping promises, promptness in calling me back
on problems, keeping me on hold, and having a voicemail system
that either hung up on me or transferred me around to departments.
I have never had serious complaints about my Jasmine drive itself
(except possibly that it's a tad noisy) but the company itself,
even under the "new management" from Chess SA (the French concern that
bought the old bankrupted Jasmine, is simply abysmal in terms of its
user support.
A suggestion to the entire Macintosh community: do not buy a Jasmine
hard drive. Their prices aren't that competitive (go to Ehman if you're
saving money--no complaints here about them) and should something ever
go wrong with your drive or should you need a question answered, you
will spend hours and a fortune playing telephone tag.
Despite the promises that the "old" Jasmine made to me in March
(namely, that they would pay for shipping my fixed drive back to me)
when I wanted it shipped in October they said they wouldn't release it to
me unless I gave them a credit card number to be billed $15.00 for
FedEx shipping. Pure extortion, in my view, because the customer rep
said if I wished to contest the charge I should file papers in California
court. BTW, when the bill came it was actually $19.00 and not $15.
Jasmine had screwed me again.
Should any othe Jasmine victims be out there, please post AND mail me
your horror stories. Should any people who have been treated really
well by Jasmine exist (unlikely, IMO) then I'd like to hear from them too.
Daniel Solomon
DSOLOMON@phoenix.princeton.edu