dsk@cbnewsj.att.com (donald.s.klett) (02/02/91)
Another tale of woe about Jasmine. My DirectDrive 70 konked out last September. I called Jasmine and they agreed to repair the drive under warranty. I would get the drive back in 30 to 60 days, tops. So, the drive went UPS to CA, and I have not gotten it back yet. I called every month and did speak to a human, but always got an answer that it would be shipped the end of the month. I am not sure if I will ever get my drive back. So, I bought another drive, a Microtech N100, and wish to report that the Microtech is a terrific unit. I am quite happy with it. Don Klett att!arch3!dsk
stuart@cbnewsc.att.com (stuart.d.ericson) (02/04/91)
In article <1991Feb1.162216.26628@cbnewsj.att.com>, dsk@cbnewsj.att.com (donald.s.klett) writes: > Another tale of woe about Jasmine. My DirectDrive 70 konked out last And yet another: Three months after I purchased an 'Innerdrive 80', it started to get the quantum 'sticktion' problem. I sent it in for repair. After some haggling, I persuaded them to give me a loaner. However, the loaner itself went bad after four weeks. I called repeatedly for information, updates, to speed things up, often getting placed on hold, hardly every any return calls. Finally, after 5 *MONTHS* and over $150 in long distance, I received a replacement drive. But what they sent me was some C.Itoh mechanism (so they said). It is considerably slower, and 4 months later has developed some VERY bad disk areas. Their software won't map it out, but will sometimes crash trying to format the drive. So I called them, and they said 30-60 days for service, no loaners. So WHAT are we supposed to do in the mean time? DON'T SUPPORT such AWFUL service policies - Use a supplier with a GOOD track record, like APS, or LaCie. Otherwise you will pay later! P.S. APS (Alliance Peripheral Systems) has received good reviews on the net for their prices, speed of delivery and speed of service. Since their prices keep dropping, I'd suggest you call for exact prices. Getting to APS: Toll-Free: 1-800-233-7550 FAX: (816) 478-4596 International Orders: (416) 478-8300 They advertise "VISA/MC, Corp., Gov., Univ. PS's, NO SURCHARGE, AMEX ACCEPTED" I hope this helps! Stuart -- Stuart Ericson AT&T Bell Laboratories USEnet: att!ihlpa!stuart IH 1C215 ARPA: stuart@ihlpa.att.com 2000 N. Naperville Road Voice: (708) 979-4491 Naperville, Il 60566-7033