srsch%CONNCOLL.BITNET@UBVM.CC.BUFFALO.EDU (02/02/90)
Here is some information on the Software Subscription Service offered by
WP Corp. It may very well be something that computer centers would want
to enroll in to make sure that their site license is up to date with the
most current version of a WP Corp product....
#: 124862 S10/WPCorp News/Info
06-Feb-89 13:37:54
Sb: Software Subscription
Fm: Pete Peterson (WPCorp) 72067,3552
To: All
Software Subscription Service
WPCorp announces a software subscription service for all authorized customers
of WPCorp PC software products. Anyone purchasing the service will
automatically receive every interim and major release of any of our PC
software products, including updates to the manuals, within 5 working days
of a new release.
A person desiring the service should 1) call the WordPerfect Software
Subscription Hotline (801 222-1400), 2) give the hotline operator a Visa
number, Mastercard number, or send in an open P.O. or a $200 deposit to WP
Software Subscription, 1555 N. Technology Way, Orem, Utah 84057, 3) give
their name, address, phone number and product registration number(s), and 4)
designate which products they want.
WordPerfect will 1) send all interim releases of software with software
change notices, any new printing of the documentation, and all major updates
with new documentation within five working days of release, and 2) charge the
customer standard rates based on the number of diskettes sent, or the cost
of the documentation.*
Diskette Prices
For 5 1/4" Media For 3 1/2" Media
1-5 Diskettes are $10 1-2 Diskettes are $10
6 Diskettes are $11 3 Diskettes are $12.50
7 Diskettes are $12 4 Diskettes are $15.00
Each extra add $1 Each extra add $2.50
Documentation Prices
Documentation cost will be based on the size of the manual, and the cost to
produce it. Documentation prices will generally be between $10 and $30
dollars per manual.
New Updates
New releases (or updates) of product will be priced at the standard,
published update pricing.
All orders will be charged a $5.00 fee to cover the cost of the software
change notices and the special handling. Express shipment may be requested,
and will be charged on a per shipment basis. Product will not be shipped if
an account is overdue, or if a verification number cannot be received from
Visa or Mastercard. Prices my change without notice, and this service may
be discontinued at any time by WPCORP. A customer may cancel the service at
any time.
* Note: All prices are in U.S. dollars. Canadian customers will pay a $10
(U.S.) shipping and handling fee per order and are responsible for all duties
and taxes.
---------------------------------------
#: 124986 S10/WPCorp News/Info
06-Feb-89 23:24:14
If you have a bug, you could request the latest stuff for free, but if you
were signed up for the service you would also get the other copy. I think the
service will be attractive to corporate support centers, consultants, training
centers, and others who support many users and need a library of all the
versions available and all reprints of the documentation. I don't think it's
a great idea for individuals. Now that 5.0 is very stable and 5.1 promises to
be a much easier update to test and learn, I doubt that a normal user would
want to install every release. Pete
--------------------------------------------------------------------------
Stephen R. Schmidt | Phone: (203) 447-7544
Chaplain of the College |
Connecticut College, Box 5556 | Bitnet: SRSCH@CONNCOLL
270 Mohegan Avenue |
New London, CT 06320-4196 | CompuServe: 76266,166
--------------------------------------------------------------------------EJOHNSON@UWLAX.BITNET (02/03/90)
Has anyone subscribed to the Software Service gotten the 1/19 update? We usually receive the updates, but that one hasn't shown up yet. Liz ejohnson@uwlax
IACWSW@ASUACAD.BITNET (Shap Wolf) (02/03/90)
WP still offers the software subscription service noted in the previous message, but there have been some changes. There are now 3 levels available-- $100/$200/$300. They differ in which disks (Wp,WP+printers,etc) are automatically sent. As we signed up two months ago and the detail may have changed I'll stop here. I'd like to tell you how well it's worked, but I don't know. We have gotten 1 software change notice about printer drivers, but have not received the January incremental that was noted last week on this list. -- W. Shapard Wolf, Jr. Survey Research Laboratory (VSO-2101) -- Arizona State University, Tempe, AZ 85287-2101 602/965-5000 -- iacwsw@asuacad.bitnet iacwsw@asuvm.inre.asu.edu
EDHARRIS@CTSTATEU.BITNET (02/06/90)
>Has anyone subscribed to the Software Service gotten the 1/19 update?
I subscribed to the software update service when I got 5.1. But I have
not gotten the 1/19 update--and I did get an announcement of a service
with "slight modifications" (such as a $200 deposit option!) from the one
I signed up for. I am not sure if this means a) I have been struck from
the roles of the WP family pending reapplication, or b) anything.
Ed. Harris
Academic Affairs, Southern Connecticut State University, New Haven, CT 06515
(203) 397-4322, 397-4207 (Fax)CCSDM@INDST.BITNET (Stephen McCloud) (02/06/90)
I did not get any update. With all of the problems in 5.1 they should send out the update free. I do not understand the $200 to $800 options. Impossible to get WP on the phone. Anyone understand the letter they sent out? $200 just to be notified when an update is available? -=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Stephen McCloud, Systems Programmer, Computer Center, Indiana State University, Terre Haute, IN 47809, (812) 237 3793
PA129118@UTKVM1.BITNET (Robert W. Steele) (02/06/90)
..... Office of Administrative Computing ..... Suite 500 Dunford Hall, Phone: 974-5143 The software subscription service program was completely changed shortly after it was announced in the WPCORP Report. They have abandoned the billing and deposit route. They have now just set flat rates and tiers of service costing between $200 and $600 for the IBM and $200 for the Macintosh. These tiers consist of just updates, interims with or without documentation and so on... I signed up with an open purchase order and then they changed the whole program. WordPerfect calls it "Cost Levelling" now. For more information and the new subscription service procedures you may want to contact Kelly Argyle. She is in charge of the WP Software Subscription Service Accounting/Orders. She can be reached at (801) 222-2632. I never found about the change because she sent the change notice to our accounting office. They called and asked me to approve the large single payment instead of the "as you go" guidelines that the old plan was to follow. Good Luck! I have not yet received my WP 5.1 interim...and I AM "paid-up" under the new guidelines. Sincerely, Robert W. Steele Microcomputer Support University of Tennessee, Knoxville PA129118@UTKVM1
ANDREA@RICEVM1.RICE.EDU (Andrea Martin) (02/07/90)
Looks like an interesting service. Thanks for the info. Andrea
IACWSW@ASUACAD.BITNET (Shap Wolf) (02/07/90)
O.K. - here is the info that was attached with a letter from the WP Sub. Ser.
folks dated 12/18/89:
Level 200 ($200/yr) - get Software Change Notices, notices of updates and pre-
releases. "Customer could then pick and choose when he or she would
like to update his or her own software and documentation. Updates
and Pre-release will be sent automatically when applicable."
Level 300 ($300/yr) - "The program diskettes (such as WP 1&2) would be sent
out whenever there were changes to diskettes 1 or 2, along with all
Software Change Notices. Documentation changes will not be sent
unless specifically ordered by the customer. Updates and Pre-release
will be sent auto. when applicable."
Level 400 ($400/yr) - same as above plus all printer diskettes whenever they
change.
Level 500 ($500/yr) - same as above, except _all_ diskettes "(including
conversion, tutorial, graphics, WP 1&2, etc.) and all printer
diskettes."
Level 600 ($600/yr) - same as above, except all documentation changes also
come automatically (without asking, as needed for lower levels).
So, you are right. $200 buys the change notices, you still would have to pay
the per disk upgrade charge--unless they continue the current practice of
free upgrades when you report a problem that is fixed in the new release. (The
notice repeats the existing policy--$10 for 1-5 5 1/4" disks, etc.) Whether or
not this is worth it depends on how heavy/esoteric a user one is. Some notices
will make it to this net, WP Support Group prints them in their newsletter, CS
Wp Forum will discuss them etc.
The agreement says that they will ship the materials within 5 days of release.
FedEx is extra. You get one set per subscription. _Interims_ may be copied to
"machines with licensed programs." _Updates_ cannot be copied to other machines
--each license must pay upgrade fee.
Don't bother with the regular service numbers. There is a special number for
this - 801/222-1400. The folks I dealt with were very pleasant (no suprise
from WP, huh :-) ). They also have a fax number at 801/222-5687.
Well, that's all the info I have. We took the Level 300 service, and as I said
in an earlier message on the net, we have rec'd 1 software change notice to
date (about printer drivers). Someone earlier posted a note that the 1/19
release had run into problems and was being delayed.
How about if the first of us to get the new interim release posts a note--then
we can all watch our mail!
-- W. Shapard Wolf, Jr. Survey Research Laboratory (VSO-2101)
-- Arizona State University, Tempe, AZ 85287-2101 602/965-5000
-- iacwsw@asuacad.bitnet iacwsw@asuvm.inre.asu.edusrsch%CONNCOLL.BITNET@UBVM.CC.BUFFALO.EDU (02/07/90)
I hate to contradict what Robert Steele reported about only the flat fee structure for the new software subsrciption service. I talked with WP Corp yesterday and they assured me and through CompuServe all present subscribers that the pay-as-you go approach is still available. In fact, all present subscribers were defaulted to level 600 (full service) and would continue on the pay-as-you basis. Those large corporations or institutions that perfer a flat fee structure were be allowed that option too. -------------------------------------------------------------------------- Stephen R. Schmidt | Phone: (203) 447-7544 Chaplain of the College | Connecticut College, Box 5556 | Bitnet: SRSCH@CONNCOLL 270 Mohegan Avenue | NWI: SSCHMIDT New London, CT 06320-4196 | CompuServe: 76266,166 --------------------------------------------------------------------------