pinard@IRO.UMontreal.CA (Francois Pinard) (07/05/90)
In article <1990Jul4.073241.5079@robobar.co.uk> ronald@robobar.co.uk (Ronald S H Khoo) writes: In article <44666@ism780c.isc.com> support@ism780c.UUCP (Support account) writes: > Contact INTERACTIVE Sales and Marketing at the above number (1 800 346 > 7111) for additional information regarding our Partner support offering. Seeing as one of the posters in this thread is from Oz, how about a number we can call from outside USA and/or info regarding whether or not such a number would be of any use to anyone ? Let me mumble a little about a previous experience with ISC. These 800 numbers are usually unattainable even from Canada (I did not check this last one, to be honest). Bell operators or directory assistance will not translate these numbers to usable ones. Just getting the correct numbers might a frustrating cruisade, being forwarded from one number to the other, using these international long distance calls to answer questionnaires over the phone line to some harsh operator evidently filling forms at the other end, longly being put on hold sometimes. And all of that to finally hear about support policies, and be invited to get the hardware repaired. Incidentally, the `hardware problem' turned out to solve mysteriously and completely when a new version of the system came out. Grrr! Simply said, this is non-support. If I only had the sources, I would have solved the problem myself. Another argument in favor of the Free Software Fundation! -- Franc,ois Pinard ``Vivement GNU!'' pinard@iro.umontreal.ca (514) 588-4656 cp 886 L'Epiphanie (Qc) J0K 1J0 ...!uunet!iros1!pinard