[comp.virus] Problems with McAfee's VSHIELD and MS Word

leilabd@syma.sussex.ac.uk (Leila Burrell-Davis) (07/09/90)

I have experienced problems with PS/2-50's running VSHIELD versions
62B and 64 when using Microsoft Word v5 and the PS/2 mouse. The
machine frequently hangs up. Sometimes the mouse cursor continues to
move and CAPSLOCK, etc., lights go on working, in which case the
machine can be reset using CTL/ALT/DEL. On other occasions, there is
no keyboard or mouse response and the machine has to be turned off.

The problem can be made to occur quite quickly by using the mouse to
control Word. This happens with no other TSRs loaded other than
VSHIELD and does not happen when it isn't loaded.

Has anyone else experienced these problems?
- --
Leila Burrell-Davis, Computing Service, University of Sussex, Brighton, UK
Tel:   +44 273 678390              Fax:   +44 273 678470
Email: leilabd@syma.sussex.ac.uk  (JANET: leilabd@uk.ac.sussex.syma)

gmartin@polyslo.CalPoly.EDU (Hackman) (07/11/90)

leilabd@syma.sussex.ac.uk (Leila Burrell-Davis) writes........
>I have experienced problems with PS/2-50's running VSHIELD versions
>62B and 64 when using Microsoft Word v5 and the PS/2 mouse. The
>machine frequently hangs up. Sometimes the mouse cursor continues to
>move and CAPSLOCK, etc., lights go on working, in which case the
>machine can be reset using CTL/ALT/DEL. On other occasions, there is
>no keyboard or mouse response and the machine has to be turned off.

I am the PC tech for our microcomputer lab here at Cal Poly.  I have
installed VSHIELD on all of our machines. (these include 4 PS/2 50's).
We are running various software, including MS word v5.  I have not seen
any problems of the sort that you describe.  A suggestion would be to try
setting up a batch file that removes VSHIELD before startup of MS word and
the reinstalls after returning from Word.  (vshield /remove is the option)

I had to do this with Word and several other programs that needed their
memory clean.  Hope this helps.

	-Guy

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