dennisp@AIC.NRL.Navy.Mil (05/08/91)
I don't know if my problem is virus-related or not, but I've been trying other methods of eliminating the problem with no results. Here is my problem: I have a MacIIfx and a Mac IIci in my lab. Both are using System 6.0.7, which came with the hardware. Since installation, both Macs have had problems opening Superpaint 1.1MS, MacDrawII, and MacPaint. I get messages stating either that the document type is unknown (the documents were created with resident applications on an older machine!) or there is not enough memory to open the document (one of the machines has 8 Meg on it!) My local Apple techie has told me to remove 6.0.7 and install 6.0.5 to correct the problem (seems that 6.0.7 and certain Mac models have problems?). I did what he suggested, but the problem persists. I have scanned the hard disks on both machines with Disinfectant 2.4, but have found no viral infections. Is what I've got a viral problem, a system problem, a hardware problem? Granted, this is a viral board, but if I can be told it is a virus, perhaps I can isolate what the real problem is. Thanks in advance. Dennis Perzanowski
JK_APPLEREP@UNHH.UNH.EDU (Joe Kazura) (05/08/91)
dennisp@AIC.NRL.Navy.Mil, The problem you are encountering is not due to any problems with the CPU's and the version of the System software. The problem is with older versions of some software. I can tell you right now that SuperPaint 1.1 is a major problem and if that MacPaint is one of the original versions (vot 2.0) then it's just too old! I use MacDraw II all the time on an SE/30 and a IIfx with 2 and 4mb respectively and I have no problems at all with 6.0.7 I would suggest (STRONGLY) moving all fonts & DAs from your current System version (esp. ones you don't have back-ups of) into a seperate file on your HD. Re-Boot the system with an original Sysytem 6.0.7 Tools disk, open the system folder and remove the SYSTEM, FINDER & MULTIFINDER files, trash 'em! Now run the Installer program from the System Tools Disk (make sure that you have the other three disks handy ... Util. 1, Util. 2 and Printing Tools). Select the CUSTOMIZE button, now select the items you need while holding down the shift key. (i.e. for the IIfx: Sys soft. for IIfx, etc.) As a general rule, when you get system bombs: check to see that you are using the current version of whatever software, check for Viruses, and re-install the system software as I have outlined above! This system works 99% of the time for me and the people I support here at UNH. If anyone needs more help E-Mail me directly! Joe Kazura Apple Student Rep. University of New Hampshire [JK_APPLEREP@UNHH.UNH.EDU] or [ST0566@APPLELINK.APPLE.COM]
CAH0@gte.com (Chuck Hoffman) (05/10/91)
dennisp@AIC.NRL.Navy.Mil writes: > I get messages stating either that the document type is > unknown (the documents were created with resident applications on an > older machine!) You can get this a couple of ways: .. Your DeskTop file for your hard disk could be corrupted. To correct, boot the system while holding down the Command and Option keys until you get the dialog prompt to rebuild the DeskTop. You also can correct it on an application by application basis by clicking on the application, rather than the document, and selecting Open from the application's File menu. .. The vendor of software may have changed the product's four character signature from the version you have on the older machine to the version you have on the newer machines. I believe MacDraw-II did change between Release 3 and Release 4. To correct, either install the older version of the software on your new system (ugh!) or, as in the case of MacDraw-II, click on the application, then open the document from the application's File menu, hoping the software will convert from old format to new. > My local Apple techie has told > me to remove 6.0.7 and install 6.0.5 to correct the problem (seems > that 6.0.7 and certain Mac models have problems?). That's a new one on me. I use 6.0.7 and all three of the products you mentioned on all kinds of Mac-II's. Out of memory usually means just that. To check, click on the small icon in the upper right corner of your screen (I'm assuming you run MultiFinder) to get back to the icon of a little Mac, then select "About the Finder" from the Apple menu. Chuck Hoffman, GTE Laboratories, Inc. | I'm not sure why we're here, cah0@bunny.gte.com | but I am sure that while we're Telephone (U.S.A.) 617-466-2131 | here, we're supposed to help GTE VoiceNet: 679-2131 | each other. GTE Telemail: C.HOFFMAN |