cjh@ihuxr.UUCP (06/10/83)
Attention anyone thinking about buying a Dodge product. Don't go to the SCUM-BAG Dodge dealer on Ogden Ave. in Downers Grove Il. I bought a new car from them and purchased several options. The rear window defroster lasted 2 weeks. They can't give me an itemized list of what was optional on the car other than the window sticker. This means that, if any of the junk they put on breaks, I can only go to them for their 5th rate service. It only took them 3 tries to get the cruse control to work. I contacted customer relations in Chicago and Detroit and was told that dealers are re-sellers and the company won't get involved. They told me that if the dealer rips you off the best thing to do is file a complaint with the consumer protection agency. I've bought Japanese cars before, and will from now on, and have never gotten this kind shabby treatment. If this is an example American manufacturing it's no wonder the Japanese will control the market. Glad Dodge is going bankrupt C. J. Holzwarth ihuxr!cjh
jlilien@sdcrdcf.UUCP (06/16/83)
Did you buy your dodge recently? I here that Chrysler is now using an independent (of Chrysler) arbitration board to handle unresolved consumer complaints. Of the 200 some odd complaints they handled last year, over 95% of them were resolved in FAVOR of the customer, and Chrysler honored the findings of the arbitration board. I don't know how the members of the board are selected, but the statistics look promising. I think such innovative programs from detroit just might save dodge from bankruptcy. I would also like to suggest if your car was purchased recently that you take up your complaint with this board. If you have not purchased you car recently, when you are in the market for a new car you owe it to yourself to at least look at what detroit makes now. If you don't like it after you look, then buy the japanese car, but how can you make the right decision if you don't at least look? Joel