hardarso@tlab2.cs.unc.edu (Kari Hardarson) (02/28/91)
I called Zeos tech support yesterday. All their representatives were
busy, I wasn't asked to hold, but to leave my name and phone number. They
called me 10 minutes later. Now isn't that nice? I could have waited, listening
to muzak but no, they actually bother to call you back.
Highlights from the conversation: You cannot install extra memory yourself
because the memory chips are bundled together in a module that has to be
soldered onto the motherboard, several links have to be made/broken as well.
Also, opening up the machine will void the warranty.
The ca.240$ modem upgrade is a 2400 baud MNP5 modem with FAX capabilities.
Is there someone out there who is using the fax option in this modem? I'd
like to know if it really works, if it'll do graphics and how much of a hassle
it is to use it.
Several callers have complained about the short cord from the power supply
to the computer, the technician said they would probably lengthen it in the
future. Don't let this scare you away from the Zeos, it's really not a big
issue.
I'm probably going to have to buy another Zeos, my wife has taken over
this one and is head over heels in love with it - it matches sexy black dresses
perfectly...
--
Kari Hardarson | Twas brillig and the slithy toves
217 Jackson Circle | did gyre and gimble in the wabe...
Chapel Hill, NC 27514 | (Jabberwocky by Lewis Carroll)gwang@ncsa.uiuc.edu (George Wang) (03/07/91)
I just called Zeos and the techs claim that there is no internal 2400 baud MNP5 modem with FAX capability... My experience with Zeos' techs have been poor since they often have to "call you back" to get the answers to "really" technical questions... I suspect that they *might* have a fax modem in the works.... Has anyone else heard about an "upgrade" to this fax modem? Also, the $240 is only $20 more than the standard $219 2400 baud MNP5 modem... Any ideas? George -- George Wang - Networking Development T T National Center for Supercomputing Applications | T | INTERNET: gwang@ncsa.uiuc.edu \_|_/ UUCP: gargoyle!igloo!gwang PH: (217) 244-4020 -