chan@chansw.UUCP (Jerry H. Chan) (07/10/89)
I am seeing problems running telnet on Bell Technologies ACE-8 async board;
I am running 386/ix v.2.0.1, and the B.T. drivers is rev. 1.0 for 386/ix.
I am running Interactive's Host-based TCP/IP r.1.0.1. with a WD8003E ethernet
card.
When telnet'ing, bits are getting dropped / shifted / whatever. This occurs
when telnet'ing to either a remote host or to the local host; the percentage
of affected characters is roughly 2-5% of the characters, i.e., if you hold
the space bar down, you'll see ramdom characters several times per line. I
have noticed this behavior on three different brands of machines (Zenith,
Taiwanese clone, and 'Chan Smart!Ware' based on Monolithics's Mini-Mainframe).
The other tcp utilities seem to work, i.e., rlogin, rcp.
Does anyone have any clues as to why this may be happening? Does anyone have
any helpful hints on isolating this problem? Is there some code which I could
write to prove that this is a Bell Technologies driver bug?
Warning: *** 200 MEGATON FLAME *** Radiation shields ON
I give Bell Technologies (now Intel) EXTREMELY LOW MARKS. Let it be known
that they have refused to assist me in this matter, stating that this problem
is Interactive's problem. They essentially wrote me off *without attempting*
to duplicate my environment (i.e., 386/ix w/HB-TCP/ip, their ACE cards);
they state that since it works on *their* UNIX and *their* TCP/ip, that
it is not *their* problem, putting the ball squarely back in my court
with no-one to play ball. In other words, they *do not even care* that
one of their customers is having a *legitimate* problem with their products.
In my opinion, their "customer support" is a *farce* when it comes to
solving problems beyond the simplistic. So now both I and my customers
to whom I have resold the boards are out on a weak limb. As far as they
are concerned, the problem I and my customers are seeing DOES NOT EXIST.
Right. And the world is still flat.
As far as I'm concerned, I would steer clear of companies like this. Their
only redeeming hope is that Intel purchased them in May. Maybe what they
need is a refreshing change in management, eh?
If you are running ACE-8's under 386/ix w/telnet, I would like to hear about
it. If you too find that you have problems like the one I am seeing, feel
free to report it to Intel (Bell Tech) at 1-800-FOR-UNIX outside of CA.
Any hints / suggestions / whatever would be greatly appreciated.
--
Jerry Chan (Voice) 508-853-0747 |"My views necessarily reflect the
Chan Smart!Ware Computer Services & Products | views of the Company because
Worcester, MA 01606 | I *am* the Company." :-)
{bu-cs,husc8,cloud9}!encore!chansw!chan \---------------------------------