chuq@Apple.COM (Chuq Von Rospach) (08/18/89)
There's finally been a resolution to my ongoing hassles with my Jasmine hard disk. For those with short memories, here's what happened: in early June, my Jasmine 20 died. It got sent to Jasmine for repair via ComputerWare. Three weeks later, I got an estimate of $395 for a disk that I could buy for $450. Needless, I turned down the repair and asked them to ship the doorstop back. They confirmed shipment that same day. Here it is, a little over four weeks later, and the hard disk finally arrives (four weeks via UPS from San Francisco to Palo Alto. What a country!). Here's the *really* run part. The disk that they sent back was not the disk that I sent in for repair. This disk is the old-style metal case 20 meg, not the new-style plastic case DriveWare. And this disk works. Anyway, it took over nine weeks from the day I sent it in to repair to the day I got it back. From everyone I talked to, this kind of stuff isn't unusual with Jasmine these days, either. This is not the company I want to rely on for my data (besides, since I had to get work done in the meantime, I took the crash as an omen and bought a Mac2). So I now have a surplus 20 meg hard disk (in shipping box, with SCSI and Power cable *and* the original Jasmine formatter disk, but no manuals). First $350 can have it (for apple folks, I'm in DA6. It'll be at work with me Friday morning if someone's interested). Either email me here or call 408-974-0797. chuq Chuq Von Rospach =|= Editor,OtherRealms =|= Member SFWA/ASFA chuq@apple.com =|= CI$: 73317,635 =|= AppleLink: CHUQ [This is myself speaking. No company can control my thoughts.]
rekieta@apple.com (Paul Rekieta) (08/21/89)
In article <34093@apple.Apple.COM> chuq@Apple.COM (Chuq Von Rospach) writes: > There's finally been a resolution to my ongoing hassles with my Jasmine hard > disk. For those with short memories, here's what happened: in early June > [more stuff about Jasmine problems] > First $350 can have it Your repair saga was not a very good sales pitch. Paul Rekieta Communications Product Development Apple Computer, Inc.