[net.auto] HELP-DEALERSHIP PROBLEM

dmf@whuxi.UUCP (FLANAGAN) (07/11/84)

    Can anyone help me?

    The lousy dealership my new Olds Brougham came from
    ignores my calls and refuses to take warranty work
    from the olds division before the caddy division.

    Letters have been sent to GM (Big deal) and calling
    the consumer number in NY is impossible to get through
    to.

    I don't feel I should pay a mechanic to fix what is under
    warrantly but my year will be rolling up in a few months
    and I don't anticipate the dealership changing their
    song and dance to accomodate me.

    Are you still allowed to take your car to another dealership?

Please reply to DEE @ !whuxi dmf

THANK IN ADVANCE

jimd@hp-pcd.UUCP (jimd) (07/14/84)

You may take your car to ANY General Motors dealership.  In your case, if
you don't go to an Olds dealership, go to a dealership with a similar car,
such as the Buick Electra being similar to the Olds Regency.

If you can't get satisfaction, call the local GM Zone Office.  A Zone
office is a regional center for GM, and is the next step if you have a
problem with a dealer.  Your owner's manual lists the location of the
nearest Zone Office.  It also lists the 'last resort' number in Detroit.

I once had a problem with a dealership, and complained to the Zone Office.
The Zone Office did not respond real well, so I called Detroit.
The response was amazing.  The Zone Office sent a GM person to the
dealership, who met me at the dealer.  My problems were resolved right
away to my satisfaction.  This experience served to increase my confidence
in GM.

Jim Donnelly
hplabs!hp-pcd!jimd