psycho@houxa.UUCP (R.BUSH) (08/09/84)
(Sorry for reposting this, but I discovered that I mangled the path
information in my first attempt at posting.)
I would appreciate any suggestions from net-land on the best way
to tackle GM with a consumer complaint. In August 1982 I purchased
a new 1982 Chevrolet C-10 Silverado pick-up. In May 1984, the
transmission failed at 55,000 miles (unfortunately, the warrenty
expired at 50,000). I am now writing to GM in an attempt to get
them to reimburse me for the $1000 repair bill.
My question is - to whom should I send my complaint letter in order
to get the quickest response? Also, to whom might I send copies of the
letter? The dealer that sold me the truck, Ralph Nader, Consumer Reports,
and the N.J. Division of Consumer Affairs are a few folks that come
to mind. If anyone has other suggestions and also addresses and
phone numbers for these people, I would appreciate hearing from you.
Thanks in advance!
Rita Bush
Bell Communications Research
Holmdel, N.J.
201-949-1459
...!houxa!psychoams@hou4b.UUCP (08/10/84)
This is interesting: you are 10% over the warranty. I would have thought, therefore, that unless you bought the long-term protection plan, that GM has no obligation whatsoever to pay for the repair. Am I being naive? Do car companies fork over if you make enough noise? I would be delighted if this were the case, since my warranty just ran out, and I am expecting to have to do major repairs any day now... Andrew Shaw AT&TISL 834-4085 HO 1C-412A houx[a-z]!hou4b!ams
leon@hhb.UUCP (Leon Gordon) (08/28/84)
[ eat this line and LIKE IT!!!!] I contacted the GM corp office in Parsippany, NJ. They are in the Morris county phone book. After many tries, I finally got through to them, and they told me what to send (copy of registration, original!!! of repair bill) and where to send it. The process was fairly slow, but they did give me a partial reimbursement. GM claimed that if I had used a GM dealer to do the repairs, they would have given a complete reimbursement. leon gordon