chip@pender.ee.upenn.edu (Charles H. Buchholtz) (04/10/90)
I work as a systems administrator, and part of m job involves
answering questions about computers. I generally like my job, but
sometimes it gets on my nerves. When people ask me what I find so
irritating, this is what I tell them:
Imagine that you are a salesperson for Ikea (substitute "furniture
store" if you don't know what "Ikea" is). You get a phone call that
goes like this.
Customer: I'd like to buy a kitchen table.
You: That's fine; we have many styles of kitchen tables, I'm
sure you can find one you like.
C: I need one that's 3 feet by 5 feet and has a butcher block top.
Y: Yes, we have a table like that. You can pick it up today.
C: OK, how can I get it back to my house?
Y: Well, it comes disassembled, so you can just put it on a roof rack.
We can loan you a roof rack if you don't have one.
C: But how do get there?
Y: We're just off exit 25 of the Turnpike. Where are you coming from?
C: Wait, wait, you're going way too fast for me. I have a Toyota
Celica in my driveway, and the keys are in my hand. What do I do
next?
- And, whatever you say at this point, the response is always the
same:
C: But all I want is a kitchen table! Why does it have to be so
*COMPLICATED*!
If anyone from EE is reading, I'm not describing you.
--
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