todd@uhccux.uhcc.Hawaii.Edu (Todd Ogasawara) (08/10/90)
Has anyone dealt much with Precision Software and their Superbase 4
product? I've heard good things about the product but am hestitant to buy
it after the experience I had with them on the phone this morning.
I called to ask about their Trial Pack. Was put on hold three times.
Finally, someone talked to me. I was told that someone would call me back
(remember, I all I want is to see their demo disk.. no tech questions,
etc.). So far, no one has called me back.
My question is.. What kind of support can you expect from Precision
Software given that they are obviously a very small, very busy company that
does not even have operators who can take a name and address to mail a disk
and whose sales force is too busy to call back?
...todd
--
Todd Ogasawara, U. of Hawaii
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INTERNET: todd@uhccux.UHCC.HAWAII.EDUnlane@garnet.berkeley.edu (08/18/90)
As for the program SuperBase 4 itself, it shines. It is slower than a text only database, but that is too be expected. The forms designer is worth it's weight in gold. And, completely standalone database applications can be created - something not mentioned in the roundup of Windows programming languages earlier in this newsgroup. (SB 4 also has worked with Windows 3.0 since October of 1989, starting with v1.0 - the ONLY program I had that did not need to be updated when I got Win 3.0) As for tech support - like all Windows products, the sudden flood of new users is a bit overwhelming right now. I've spoken to three employees in tech support and all have assured me that several new people have been hired in each department. They also have MCIMAIL and Compuserve connections - and, if enough of us netters want it, they will add USENET (one of their employees informed me I was not the only one asking and asked me to gather up support for it.) I guess I should add a disclaimer - I have nothing whatsoever to do with Precision, Inc. except being a (100% satisfied with program, 80% satisfied with tech support) customer. -Nathan Lane University of San Francisco nathan@psi.berkeley.edu
patrickd@chinet.chi.il.us (Patrick Deupree) (08/23/90)
In article <8940@uhccux.uhcc.Hawaii.Edu> todd@uhccux.uhcc.Hawaii.Edu (Todd Ogasawara) writes: >Has anyone dealt much with Precision Software and their Superbase 4 >product? I've heard good things about the product but am hestitant to buy >it after the experience I had with them on the phone this morning. > >I called to ask about their Trial Pack. Was put on hold three times. >Finally, someone talked to me. I was told that someone would call me back >(remember, I all I want is to see their demo disk.. no tech questions, >etc.). So far, no one has called me back. > >My question is.. What kind of support can you expect from Precision >Software given that they are obviously a very small, very busy company that >does not even have operators who can take a name and address to mail a disk >and whose sales force is too busy to call back? It's definatly tough to reach Precision Software for support. We have their product in here and it took a couple of days for someone to get back to me when I asked a question. The thing is, it's a wonderful product (except for the fact that it doesn't follow any of the Windows standards on how to do things). We use it here for our bug tracking database and we have a front end that looks nice and is easy to use and we're able to generate reports easily. It's definatly the best data-base product I've seen for Windows -- "Organized fandom is composed of a bunch of nitpickers with a thing for trivial pursuit." -Harlan Ellison Patrick Deupree -> patrickd@chinet.chi.il.us