legg@sirius.ucs.adelaide.edu.au (Christian Legg) (09/27/90)
I wonder if anyone else has come across this 'problem'..
We are running Word for Windows version 1.1 (though the same problem is
evident in 1.0) under Windows 3.
Loading one particular file (10 pages, w4w format) gives us header
problems. After loading the file, the header that it was saved with appears
correctly in print preview mode. Attempting to edit the header will then
bring up an empty header window. Clicking the close button on this empty
header window causes an unrecoverbale error to occur, crashing us out of
w4w. Typing in some header text then clicking close records the new
header information so that print preview looks ok, but subsequent editing
of the header window brings up an empty header window and the program will
crash when close is pressed.
Opening this file in page view mode causes the program to crash with
the same 'unrecoverbale error' message.
It seems like the file is jinxed in some way. Saving it in RTF format,
then loading it back in and saving it over its original instance removes
the problem, and headers can be edited and function as headers should.
Similarly, files created from scratch seem OK.
These problems occurred regularly in standard and 386 enhanced mode,
with both w4w 1.0 and 1.1 under Windows 3. w4w 1.0 locks up at the same
place as the crash point when run under its runtime windows.
So, any ideas? Microsoft down under don;t know enough about their
products to tell me what the matter is. Has anyone else come across it,
and is there a better way to handle it?
cheers
Christian Legg
Christian Legg **********************************
University Computing Services, * This message has been brought *
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Email : legg@ucs.adelaide.edu.au **********************************brandyt@microsoft.UUCP (Brandy THORP) (10/04/90)
I am sorry I have to post this, all attempts at mail failed.
There isn't really enough information for me to know
exactly what is going on, so I would like to ask you
some questions...
1) Was this a one shot deal, happens intermitantly, or can you
reproduce this at will?
2) Does it happen to just one document?
3) Do you have sections in the document(s) it happens in?
I would appreciate it if you could get a copy of the file and
any instructions you might know that caused it to happen to
Mr. Ross Opperman who works at Product Support down under.
Mr. Opperman can then send this file to JohnMCB here at
MS Corporate Campus. We have all kinds of tools to let
us know what exactly is corrupted in a file. If we have
steps to reproduce it, we can then fix the problem.
I don't really have a handle on what the problem is at
this point in time. I tried what your email said on
one of my documents and everything worked, but that
really doesn't mean much! Good luck, and thank you
for helping us to make Word For Windows that much more
bullet proof!
..brandy thorp