rr@mips.com (Robert "Bob" Rodriguez) (03/16/91)
I called Adobe at the (800) 344-8335 number and said I had heard there was a '1.1' upgrade for ATM on the PC. There isn't and if there was all REGISTERED users will get something in the US Mail from them. I don't know what Jeff Altman got from them. Jeff, could you explain a little more? -- Robert Rodriguez rr@mips.com Workstations forever!
wct1@unix.cis.pitt.edu (William C Tom) (03/16/91)
In article <1067@spim.mips.COM> rr@mips.com (Robert "Bob" Rodriguez) writes: >I called Adobe at the (800) 344-8335 number and said I had >heard there was a '1.1' upgrade for ATM on the PC. There >isn't and if there was all REGISTERED users will get >something in the US Mail from them. I don't know what >Jeff Altman got from them. Jeff, could you explain a little >more? After reading Jeff Altman's original post, I also called Adobe about the update. The girl on the phone told me that ATM 1.1 is available and that I can get a copy after I send them my ATM 1.0 registration card. However, she couldn't tell me what has been changed in the new version. You should phone Adobe again; maybe the person you talked to has been too busy following the company stock (straight up) to keep up with the ATM updates.
burhans@mizar.usc.edu (Mustang Sally) (03/16/91)
In article <1067@spim.mips.COM> rr@mips.com (Robert "Bob" Rodriguez) writes: >I called Adobe at the (800) 344-8335 number and said I had >heard there was a '1.1' upgrade for ATM on the PC. There >isn't and if there was all REGISTERED users will get >something in the US Mail from them. I don't know what >Jeff Altman got from them. Jeff, could you explain a little >more? >-- >Robert Rodriguez >rr@mips.com >Workstations forever! I called 'em gave 'em my serial number and they're sending me this "non-existant" upgrade right away. They were quite pleasant about it. Maybe you reached someone who hadn't gone through their customer service training yet...:-} -- Jackie Burhans (burhans@usc.edu) Data Stylist, USC Student Affairs
victor@ccwf.cc.utexas.edu (Victor Menayang) (03/16/91)
In article <1067@spim.mips.COM> rr@mips.com (Robert "Bob" Rodriguez) writes: >I called Adobe at the (800) 344-8335 number and said I had >heard there was a '1.1' upgrade for ATM on the PC. There >isn't and if there was all REGISTERED users will get >something in the US Mail from them. I don't know what >Jeff Altman got from them. Jeff, could you explain a little >more? >-- >Robert Rodriguez >rr@mips.com >Workstations forever! I called Adobe right after reading Jeff's note. The rep asked myserial no. and promised to send the upgrade. No, she didn't know what is fixed :-) -victor -- Victor Menayang victor@ccwf.cc.utexas.edu (Internet) vm@UTXVM (BITNET) ...!cs.utexas.edu!ut-emx!rtf1000 (UUCP) -------------------------------------------------------------
altman@sbpmt.cs.sunysb.edu (Jeff Altman) (03/18/91)
In article <1067@spim.mips.COM> rr@mips.com (Robert "Bob" Rodriguez) writes: >I called Adobe at the (800) 344-8335 number and said I had >heard there was a '1.1' upgrade for ATM on the PC. There >isn't and if there was all REGISTERED users will get >something in the US Mail from them. I don't know what >Jeff Altman got from them. Jeff, could you explain a little >more? Well, I will relate the entire story. During the past few weeks on Compuserve there has been mentioned on the Adobe Message area about an upgrade to ATM to version 1.1 that was shipped with either Pagemaker or Illustrator (both have recently shipped new versions). This new version included two additional font families. I called Adobe about the upgrade and at first the person I spoke with told me there was no upgrade. But I asked them to search the computer and they found the listing for "an upgrade to ATM 1.1". They were supposed to be shipping it on Wednesday and they said that it would take about a week via US Mail. I have not received it yet but as soon as I do I will let you know what it is exactly that I got. >-- >Robert Rodriguez >rr@mips.com >Workstations forever! -- - Jeff (jaltman@ccmail.sunysb.edu)
Hubert Lai <LAIH@QUCDN.QueensU.CA> (03/18/91)
In article <1067@spim.mips.COM>, rr@mips.com (Robert "Bob" Rodriguez) says: > I too called Adobe and got the same response. However, since your message was posted, I notice that a number of others have called Adobe with success and managed to order the upgrade from ATM 1.0 to ATM 1.1. I guess you and I will have to give Adobe another call on Monday. Oh well. It's their dime. >I called Adobe at the (800) 344-8335 number and said I had >heard there was a '1.1' upgrade for ATM on the PC. There >isn't and if there was all REGISTERED users will get >something in the US Mail from them. I don't know what >Jeff Altman got from them. Jeff, could you explain a little >more?
burhans@mizar.usc.edu (Mustang Sally) (03/20/91)
In article <1991Mar17.204145.537@sbcs.sunysb.edu> altman@sbpmt.cs.sunysb.edu (Jeff Altman) writes: >Well, I will relate the entire story. During the past few weeks on >Compuserve there has been mentioned on the Adobe Message area about an >upgrade to ATM to version 1.1 that was shipped with either Pagemaker >or Illustrator (both have recently shipped new versions). This new >version included two additional font families. Yeah! I got it today with my Pagemaker 4.0 upgrade. I installed it. It has Gill Sanserif and Times New Roman (supposedly *instead* of Helvetica and Times Roman--perhaps they ran into copyright problems with those font names--you'll notice sometimes companies will call it Times or TMS ROMAN for that reason but I digress.) Other than that its hard to tell what has changed. I think it now gives the options for bitmap or *resident* fonts so it will recognize your font cartridges and handle your printer better if it has little memory. After I installed it my system hung and afterward ran very slowly but I'm not sure it was related as I'm just generally having a bad day. Actually the slowness *might* have been caused by the additional room taken up by the new version of ATM--I don't think it deleted the old Times Roman and Helvetica font files. The manual, which is rather slim, doesn't mention any bug fixes or what major changes there are between 1.0 and 1.1. But it does, verifiably, exist. -- Jackie Burhans (burhans@usc.edu) Data Stylist, USC Student Affairs