beaker@milton.u.washington.edu (Clinton Olsen) (04/01/91)
Hello everyone! I'm writing to you as a last resort, because I know when I have a stumper of a question, even those nimrods at product support cannot even answer it. I recently updated my Win 3.0 with the supplemental drivers library. This includes new printer drivers (including some Postscript ones), screen drivers, and mouse and stuff. To my dismay, installing these damn drivers was a real pain in the ass. Not only was the documentation not accurate, the drivers were not installing correctly. I think I crashed Windows about 4 times to get the things in place. For my own purposes, I installed some new .WPD files to be added to the PSCRIPT.DRV file. This included the new NEC Silenwriter 2 Model 90 and an HP IID driver for the Adobe Postscript cartridge. Now, Word for Windows 1.1 crashes bigger than life when I try to select these two printers from Printer Setup. After selecting these and exiting, I get a UAE (Unrecoverable ...) in Word. What's really bugging me is that at one time, these drivers were working. I do have ATM and have installed soft fonts. I get one of those strange errors about Souvenir not matching on Postscript drivers. Disabling ATM did not fix the problem of Word crashing. Neither did reactivating the printer using Control Panel. I'm absolutely clueless. I thought about reinstalling the drivers, but if they worked at one time, how could they be corrupted now? Anyone with any ideas please email me or post here. Thanks ahead of time, Clint Olsen olsenc@maxwell.ee.washington.edu
leoh@hardy.hdw.csd.harris.com (Leo Hinds) (04/01/91)
In article <1991Apr1.064640.19618@milton.u.washington.edu> beaker@milton.u.washington.edu (Clinton Olsen) writes: >I'm writing to you as a last resort, because I know when I have a >stumper of a question, even those nimrods at product support cannot >even answer it. >I recently updated my Win 3.0 with the supplemental drivers library. >This includes new printer drivers (including some Postscript ones), >screen drivers, and mouse and stuff. >For my own purposes, I installed some new .WPD files to be added to >the PSCRIPT.DRV file. This included the new NEC Silenwriter 2 Model 90 >and an HP IID driver for the Adobe Postscript cartridge. We also went through similar trials & tribulations when adding a WPD file (QMS in our case). The problem (through experimentation) turned out to be an incompatibility between the new WPD files & the old (as distributed with win3) postscript driver. We went through many steps trying to figure out what had to be corrected before it would work and found that the following (overkill, but complete) works: NOTE: If you previously had a PS printer installed, start from step (1), otherwise, start from step (3). 1) edit win.ini & remove ALL references to PS printing 2) delete the PS driver & help files ... in our case it existed in more places than the \windows directory ... get rid of all copies. 3) using the NEW PS drivers on the supplemental drivers disk, install the generic PS driver. a) under the "control panel" in the "printers" section, select the "Add printer" button to get a list of printers. Select a PS printer from the list (such as the apple LASEWRITER) & then hit the "install" button. You will be prompted for the disk containing the PS driver & help file (I forget which of the supplemental drivers disks that would be). b) Once the PS driver is loaded, hit the "configure" button & select the appropriate port. c) next hit the "setup" button. At this point the 4th button from the top will be the "add printer", select it & tell it to look on the supplemental diskette that contains the WPD you want. d) At that point highlight the printer in question & hit the "add" button. When the process is complete, it will give you a status message under the add button. hit the "done" button. If all went well, then the just selected printer will show up as the printer on the previous dialog box. At this point "OK" your way back out and you should be all set. leoh@hdw.csd.harris.com Leo Hinds (305)973-5229 Gfx ... gfx ... :-) whfg orpnhfr V "ebg"grq zl fvtangher svyr lbh guvax V nz n creireg ?!!!!!!? ... znlor arkg gvzr