nevai@function.mps.ohio-state.edu (Paul Nevai) (02/15/90)
Jus for your information: I spent an hour on the phone with the tech guy who helped me to solve a problem I encountered while setting up communicae. He was most patient and most knowledgeable. I love great service and I am a very satisfied customer (except the price which is a little to high). Disclaimer: the usual stuff Paul Nevai nevai@mps.ohio-state.edu (Internet) Department of Mathematics nevai@ohstpy (BITNET) The Ohio State University 1-(614)-292-5310.office@ans.machine 231 West Eighteenth Avenue 1-(614)-292-4975.department Columbus, OH 43210-1174 1-(614)-292-3317.secretary The United States of America 1-(614)-459-5615.fax
peterd@opus.cs.mcgill.ca (Peter Deutsch) (02/16/90)
In article <1990Feb14.205354.15470@zaphod.mps.ohio-state.edu>, nevai@function.mps.ohio-state.edu (Paul Nevai) writes: > Jus for your information: I spent an hour on the phone with the tech > guy who helped me to solve a problem I encountered while setting up > communicae. He was most patient and most knowledgeable. I love > great service and I am a very satisfied customer (except the price > which is a little to high). Well, I missed the price for Communicae (if it has gone by on the net), but I would conservatively estimate that it cost the company somewhere between $50 and $100 to keep a Service Rep on the phone with you for an hour. If you subtract that off, is the product still that expensive? This is not a criticism, I have personally spent several hours, over several days, working my way up the hierarcy at NeXT to track down a bug in the 0.9 release of NetInfo, and really appreciated the support of all the NeXT people who helping us find the problem (which was the infamous leading zeros silliness in an ethernet hardware address). Anyway, the point I wanted to make was that support isn't free, and if you're getting good support, you should factor that in to the cost. Of course, if you had to spend the hour because of poorly written or poorly documented programs, that's another story, but I take the tone of your message to be "good product, a little pricey". - peterd ------------------------------------------------------------------------------ +-------+ Peter Deutsch, -- where am I? -- | u # u | School of Computer Science, internet: peterd@cs.mcgill.ca |/\/\/\/| McGill University, bitnet: peterd@musocs | a a | 3480 University St. uucp:..!mit-eddie!musocs!peterd \ a / Montreal, Que, Canada, H3A 2A7 phone: (514) 398-6698 \_____/ fax: (514) 398-3883 "As God is my witness, Andy, I thought that turkeys could fly." "WKRP in Cincinnati" ------------------------------------------------------------------------------