rock@lighthouse.com (03/06/90)
NeXT EXTENDS WARRANTY TO ONE YEAR REDWOOD CITY, Calif., March 5, 1990 -- NeXT, Inc. today announced that, effective immediately, it has extended the warranty on its NeXT Computer to a full year after purchase. The previous warranty covered 90 days. The new warranty, which covers parts and service charges on all components of the NeXT Computer System, applies retroactively to customers who have already purchased NeXT Computers within the last year. "NeXT has an established history of incorporating customer ideas into our products and procedures," said Todd Rulon-Miller, vice president, sales at NeXT. "Our customers made it clear that a one-year warranty was important to them, and we are happy to oblige." Businessland, NeXT's distribution partner in North America and the United Kingdom, will administer the warranty changes for its retail NeXT customers. NeXT, Inc., of Redwood City, Calif., was founded in 1985 to develop innovative, personal and affordable computing solutions for the 1990s and beyond. The privately held company began shipping the NeXT Computer with 1.0 system software in September 1989 to customers in a wide range of business, government and academic environments. The computer is available from Businessland throughout North America and the United Kingdom, from Canon Inc. in Asia and directly from NeXT for selected university and federal customers and authorized developers.
phd_ivo@gsbacd.uchicago.edu (03/07/90)
+NeXT EXTENDS WARRANTY TO ONE YEAR + +The new warranty, which covers parts and service charges on all +components of the NeXT Computer System, applies retroactively to +customers who have already purchased NeXT Computers within the last +year. I wasn't particularly happy when NeXT gave free harddisks to everybody who bought a NeXT w/o a 330MB harddisk, because I bought the @!@!# overpriced harddisk. Still, since NeXT was very generous when it came to extending warranties, I told them that the letter they sent me to claim my free harddisk was in error. But what happens to the one-year warranty I bought for $600 about 6 months ago (since I was worried that my optical disk would croak again any day)? Worth nothing? It is not that I dislike the policies per se. I would just like to point out that NeXT should not reward its minimal purchasers, only. /ivo welch ivo@next.agsm.ucla.edu