chin@sg1.chem.upenn.edu (Chin Wu) (01/20/91)
I have posted a message about my NeXT slab breakdown and some
complaint about their service. It turned out that the university
doesn't have any repair facility and the service center nearby is so
busy doing the new product demonstation that they can't answer me
promptly.
However, the lady, Paule, working in the NeXT service department
contacts me soon after reading my message. After a couple of phone
conversations, my computer is on its way to L.A. in first class
Fidelity Express and as I was told, I can expect the computer back on
Wednesday. Yes, they are paying for the fare.
I am pleased they can respond to my problem so soon. Obviously,
NeXT inc. is still watching carefully anything happening on the net.
--
chin@sg1.chem.upenn.eduraymond@currituck.cs.unc.edu (Will Raymond) (01/21/91)
Good to hear that NeXT is monitorring this group. If they're listening I
like to make a comment about the documentation provided with the Extended
2.0 Release. It's a lot better than the online docs. for 1.0a. The down-
side is I asked for the complete docs. for my cube and upgrade and was as-
sured I would get them, the vendor now maintains it was the on-line docs.
not printed docs. I would receive. I think there should be an option to
get the hardcopy, I mean I've already dropped $7000+ on the system, is it
necesary to shell out another $100 for printed docs.
I don't think offering this option to improve the developers enviro. would
cost NeXT much and it would buy a lot of gratitude.
It's quite common , when buying a Dell, Compaq (yech), or other type 386
to receive more printed docs. than one can use ... but if you need them,
there they are.
Other than the doc. issue I'm very pleased with my new cube.
Thanks, Will
******* Will Raymond - Northern Telecom NTP in RTP
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