buc@jessica.stanford.edu (Robert Richards) (05/01/91)
As a consultant who provides support to a wide group of NeXT users,
from novices to experienced system administrators, I would like to hear
ideas from others in a similar position.
Possible issues include:
o How is mass distribution of the OS and upgrades performed?
o Is any training provided?
o Does NeXT itself provide any level of support?
o Are owners who are "users" treated differently then "system
administrators"?
o Are the consultations provided free of charge or on a fee
basis?
Thanks for your time. Below I answer the questions below in
Stanford's case.
o The OS is distributed by NeXT student consultants which are
payed by NeXT.
o No training is provided specific to next, but seminars and
classes are provided in Unix which applies to the NeXT.
o NeXT provides support through 2 NeXT student consultants,
Stanford is supposed to have access to direct technical
support, but answers are rarely received.
o Presently all NeXT owners are treated as System
Administrators which affords them a high level of support
that seems to be being wasted on trivial "user" type
questions.
o All support is provided free of charge.
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Rob Richards
Supercomputer & Workstation Support Staff
AIR
Stanford University
In ``The American Crisis,'' Thomas Paine wrote, ``He who is the author
of war lets loose the whole contagion of hell and opens a vein that
bleeds a nation to death.''
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