crum@alicudi.usc.edu (Gary L. Crum) (05/03/91)
Can anyone tell me what Paul Vais said about NeXTedge and the Motorola field service arrangement, when he spoke at the Bay Area NeXT Group meeting? I'd really like to know. The Motorola arrangement doesn't seem to be in place yet, but besides implementation time frame, I would like to know what he said about the structure of the NeXTedge service, software support and customer eduction system. For example, will some (telephone) support come with NeXT computer purchases, as stated in the press release posted to this group, or has that changed? One NeXT person told me that a year of NeXTedge support costs $2500 and that no NeXTedge comes with system purchases, but I'd like to know if that's really the case (since it conflicts with the press release). $2500 per year is still be reasonable if the technical support is quite useful, but unless there is a less expensive telephone support offering, sales of NeXT computers through NeXTConnection doesn't work so nicely (even though NeXT software is indeed easy to use -- reliable and relatively complete, and even though NeXTanswers exists and there are probably lots of consultants out there that can help those who need help). (Remember, the main point of this message was to ask for a summary of the last BaNG meeting, the agenda to which was posted in this group prior to the meeting.) Gary