[comp.society.women] The Technical Core in Computing Firms

skyler@violet.berkeley.edu (06/19/88)

During the debate, I mentioned the term "technical core."  Some people
didn't know what I meant by that.  In this posting, I want to define
that term and talk about why it's an interesting issue in regard to
women in computing.  This article moves a little fast, but I didn't
want it to be too long, so please bear with me.

Organizational theorists talk about the "technical core" of
complex organizations.  Theorists suggest that:
"Under norms of rationality, organizations seek to seal off
their core technologies from environmental influences."  (Thompson,
_Organizations In Action_)  That "sealed off" area is buffered from
as much as possible so that those people in the core can work on technical
cause-effect problems (does this program have that bug) and not worry
about the marketing, legality, or any other kind of question.  Other
layers of the organization take care of those questions.

Traditionally, the technical core is isolated as much as possible,
often even physically.  There might be little personnel interchange
between the layers of an organization;  sometimes, managerial positions are
filled from outside the organization (people with MBAs) rather than from
people who have moved through the technical core.  The idea is that
MBAs (or whatever) are trained in the specific skills of management,
or economics, or marketing, or whatever--training an engineer or a
doctor or a computer scientist doesn't have.  

Some have argued that women don't like to be in the technical cores
of companies because 1)  they don't like the isolation; 2)  women
are socialized to enjoy helping people more and, therefore, like to
be involved in those layers of an organization which are involved in
mediation.

This organization is a direct result of Americans' infatuation with
German methods of bureaucracy and "rational organization."  When some
computer firms like Apple got rolling, they were, supposedly, throwing
a lot of doubt on this organization schema.  Apple, and other groups,
were organized so that few people were purely management.  Instead,
the organization was broken into clusters which were managed by someone
who continued to contribute technical know-how.

This kind of organization was supposed to work better because:  it would
prevent the kind of policy catastrophe that can happen when the technical
core is not listened to (the Pinto or Corvair cases, for example;) it
would be more interesting for people; it was necessary in the field of
computers because the field changes so fast that if someone stays out
of technical work for any length of time they are left far behind; it
is possible in the field of computers because the "technical" knowledge
is not so different from the managerial knowledge (does this program
work is a major factor in deciding whether or not the program should
be marketed--more important, say, than the issue of whether or not a
car runs matters in the final decision.)

I know this is moving a little fast, but this is the point I think is
interesting.  If all these various theorists are right--if women don't
want to be in the technical core because it is isolated, if computer
firms do better with this different kind of organization, then, possibly,
computer firms could be the best kind of place for women to work.

So, keeping that point in mind, are the theorists right?

-Trish

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skyler@violet.berkeley.edu (06/20/88)

Andy Freeman has taken exception to the Corvair and Pinto examples.
He points out that the Challenger is an example more to the point.

-Trish
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arpa    skyler@violet.berkeley.edu

regard@ttidca.TTI.COM (Adrienne Regard) (06/20/88)

Re your technical core and women in computing:  I studied something of a
tangent in "Leadership, Motivation and Power" at UCLA during my MBA
studies there.  We read, among other things THE ORGANIZATION TRAP and
THE INVISIBLE WAR, both written by Sam Culbert (the instructor) and John
McDonough.

Basically, their arguments are for a more "human" workplace, and how one
can design a work environment one can survive in while allowing the
corporate entity to thrive.  However, I went up to Sam after one class
and pointed out that many of the changes he was advocating are the same
kind of 'human' values that women have been socialized to value.
Therefore it would make sense for him to investigate the changes that
_can_ come about when women infiltrate a heretofor all (or almost all)
male organization.  He looked at me blankly for a moment -- the idea had
obviously never crossed his mind. . .such an enormous resource,
overlooked.

In large organizations, it is obviously 'easier' to deal with a bunch of
John Does than to deal with individuals.  It is also easier to deal with
specialized, well defined problems than whole complex systems.  The
isolation of the technical core is one manifestation of a drive for
economy.  But, as most organizations have discovered, this much isolation
is not reflected in the world they hope to sell to, and the strain of moving
from a disintegrated production environment to an integrated market is often
too great for the organization to overcome, and the products are overlooked
by the customers, and the company fails.

It is, of course, a chicken-or-egg problem.  Which comes first?  The inte-
gration or the integrators?  And what is success?  Teaching integrators to
become specialists?  Or benefitting, unwittingly, from their integration of
issues before the company manages to mold them into the wrong thing?


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rsp@pbhyf.PacBell.COM (Steve Price) (06/20/88)

In article <11101@agate.BERKELEY.EDU>, skyler@violet.berkeley.edu writes:
> Some have argued that women don't like to be in the technical cores
> of companies because 1)  they don't like the isolation; 2)  women
> are socialized to enjoy helping people more and, therefore, like to
> be involved in those layers of an organization which are involved in
> mediation.
> 
I have been a computer programmer/analyst since 1981 and have worked 
in both a tiny start-up software house and in a large ISO (Information
Systems Organization) of a major corporation.  Based on that experience,
I think Trish's general discussion of the technical core and the usual
style of software management is 100% on target.  

But the "isolation" refered to should not be thought of as some sort of
lonely solitary confinement.  The isolation is not from other humans
but from certain business questions or problems, such as how to market,
price, sell, deliver, etc.  

(It can be argued that this is a bad formal arrangement of people and talent.
Sometimes I think it is very bad that the people who build things are supposed
to be incapable of designing or marketing them. I especially get annoyed when 
nontechnical managers independently make feature & delivery deadline promises.)  
However, whether this is good or bad organization, women (and men) should know 
that programming usually is a very human and humane GROUP effort.  Very little
can be accomplished by truly isolated geniuses.  Much satisifaction can
be had while designing and coding with friends who enjoy the challenges and
who share everything to improve the product and the group's performance.

Before becoming a programmer, I spent 8 years teaching high school and
college English.   I feel no more isolated now then I did then.  I still
have plenty of chances to "teach" others and to be taught by them in turn.

In short, my experience leads me to state that no one should avoid programming
as a field of endeavor through fear of being cut off from human contact.
(You may may not like the humans you'll contact as a programmer, but that is
a different topic 8-).  )


Steve Price
pacbell!pbhyf!rsp
(415) 823-1951



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marla@Sun.COM (Marla Parker) (06/21/88)

In article <11101@agate.BERKELEY.EDU> skyler@violet.berkeley.edu writes:
>
>Some have argued that women don't like to be in the technical cores
>of companies because 1)  they don't like the isolation; 2)  women
>are socialized to enjoy helping people more and, therefore, like to
>be involved in those layers of an organization which are involved in
>mediation.
>
>............  If all these various theorists are right--if women don't
>want to be in the technical core because it is isolated, if computer
>firms do better with this different kind of organization, then, possibly,
>computer firms could be the best kind of place for women to work.
>
>So, keeping that point in mind, are the theorists right?
>-Trish

If "women don't like to be in the tech cores of companies" I think it is
because women don't like to be where they aren't welcome, and we were
never welcome in tech cores until recently (recent decades, maybe).  I
work in the tech core of Sun and I love it, including the isolation.
(Where else could I take a break to practice juggling in the hallway?)

I think that software engineering is one of the best fields for
women to work in because it is easy to penetrate without a degree in the 
'proper' field.   I would bet that the percentage of working software
engineers without a degree in Computer Science, EE, or Math, is higher
than the percentage of other-degree engineers in any other tech field.  
Furthermore, if you compare the properly degreed SE's to the other-degree
SE's,  I expect that the percentage of SE's who are an asset to their
company (i.e. they're good) would be about the same.  Some of the
people who switch into software aren't any good, but neither are the many
fools who major in CS just because they want a good salary, not because 
they like it or are any good at it.

Some properly degreed SE's look down on the other-degreed transfers into
this field (many of whom are women), and also claim that the right stuff
for software engineering is rare stuff indeed.  I disagree.  I think it
is very common.  It is just the art & science of problem solving.  All of 
the science/math college graduates can do it if they choose to,  and
many of the lit & arts grads can, too (yet how many of them know this or
would be willing to try?).  What matters, and what all these potential
SE's should consider when deciding whether or not to pursue a carreer in
software, is whether or not they *like* it.  

The practical aspects of how to switch from being an unemployed history
graduate to an employed software engineer are another matter altogether,
one that I know nothing about.  Tech writer->tech support->engineering
seems to work for some people, but maybe someone who has transferred
into software from a different field could write about how to do this.
Marla Parker
{ihnp4, decvax, seismo, decwrl, ...}!sun!marla
marla@sun.com


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rcj@moss.ATT.COM (06/21/88)

In article <11165@agate.BERKELEY.EDU> marla@Sun.COM (Marla Parker) writes:
}If "women don't like to be in the tech cores of companies" I think it is
}because women don't like to be where they aren't welcome, and we were
}never welcome in tech cores until recently (recent decades, maybe).  I

I wouldn't put the plural on "decades" -- I have a good friend who joined
Bell Labs 15 years ago and she could not legally be a Member of Technical
Staff (the usual designation for someone with a Master's) because she was
a woman.  Also, my little sister is finishing her MSEE right now at
Mississippi State University, and she can tell you some wonderful modern-
day horror stories about sexual discrimination and harrassment in today's
engineering college environment.  TAs threatening to fail her if she
didn't sleep with them, long-tenured untouchable professors starting the
first day's course lecture by explicitly saying they don't believe women
should be in engineering, the whole nine yards.  And, ironically enough,
the main reason she stayed for the Master's was because, despite *incredible*
success as a co-op with the Navy, her self-confidence has been eroded quite
a bit by her college experience.  She wants to be "more solid" in her
field before going out into the real world.

}Furthermore, if you compare the properly degreed SE's to the other-degree
}SE's,  I expect that the percentage of SE's who are an asset to their
}company (i.e. they're good) would be about the same.  Some of the
}people who switch into software aren't any good, but neither are the many
}fools who major in CS just because they want a good salary, not because 
}they like it or are any good at it.

Women got a bum rap at my school for switching from marketing and
management majors to CS just to get jobs.  The unqualified people who
did this were uniformly despised, but it just so happened that 5 out of
every 6 of them were women at my school around 1980.  Thus it was "these
damned women diluting the field" when actually it was "these damned
unqualified money-grubbing marketing/management-type people diluting
the field".  It was easy for those already predisposed against women
to use this as just another weapon against them.

}for software engineering is rare stuff indeed.  I disagree.  I think it
}is very common.  It is just the art & science of problem solving.  All of 

Amen!

}The practical aspects of how to switch from being an unemployed history
}graduate to an employed software engineer are another matter altogether,
}one that I know nothing about.  Tech writer->tech support->engineering
}seems to work for some people, but maybe someone who has transferred
}into software from a different field could write about how to do this.

I know someone who went from teaching "special education" for many years
to her current employ as a very talented microcoder on my project.  She
took a computer course at a local college (in Oregon) to help keep her
teaching certificate current, found she had a knack and a yen for programming,
and ended up getting her BSCS in night school.  She entered the software
field as a microprogrammer right from the start at age 37.

Curtis Jackson	-- moss!rcj  201-386-6409  (CORNET 232)
	...![ att ulysses ucbvax allegra ]!moss!rcj
	...![ att ucbvax akgua watmath  ]!clyde!rcj

pag00@amdahl.uts.amdahl.com (Pria Graves) (06/24/88)

In article <11165@agate.BERKELEY.EDU> marla@Sun.COM (Marla Parker) writes:
 >
 >The practical aspects of how to switch from being an unemployed history
 >graduate to an employed software engineer are another matter altogether,
 >one that I know nothing about.  Tech writer->tech support->engineering
 >seems to work for some people, but maybe someone who has transferred
 >into software from a different field could write about how to do this.

Actually, I found it easy.  When I first started looking for work in
'75, there were no jobs around here (electronics industry recession)
so I took my BA in philosophy and got a job as a secretary/office manager.
After three years I got fed up with being paid nothing for lots of
responsibility (signatory power on both payroll and general checking accounts
etc.) so I started calling customers who knew and respected me.  One
said "how would you like to be a network technician?" and I responded
"what's that?"  So I went to visit, and he explained about the business
of keeping a data network running and I thought it would be interesting
so I gave it a try.
Later I shifted into system maintenance, data network design, network
operations management and finally into software engineering.  At all
phases the key has been a willingness to learn and people who were
willing to bank on that.  Somewhere along the way I got an MBA but
I don't think it ever helped me much.  The main thing was jumping in
and learning fast!
-- 
Pria            ...!{ihnp4,hplabs,amdcad,nsc}!amdahl!pag00
                (408) 746 7539


(Disclaimer:  even I don't necessarily agree!)