usenet@cps3xx.UUCP (Usenet file owner) (10/26/89)
2 semi-horror stories: I ordered a Toshiba 1.2 M drive and floppy controler from Halskar in Fremont, CA. When the equipment arrived, it wouldn't work. Halskar did refund my money, but I had to pay for shipping back to CA, and waste my time with them. (By the way, UPS took 5 days to deliver a 2nd day air blue label package, and I didn't get anything out of it! Raw deal for me since I was the final customer. Moral: go Fed-Ex.) I ordered a Western Digital WD1003V-MM2 hard/floppy disk controller, from CTI in Woonsocket, RI. They didn't have them in stock. They offered me a special deal on a no-brand substitute. I declined. I said I'd wait for the Western Digital. When it arrived, it was a no-name brand clone. The documentation was incomprehensible. I was pissed, cuz I specifically stated that I WOULD WAIT for the Western Digital product. They said they would refund my money, but they haven't done it yet. I find their dishonesty (or honest mistake) inexcusable, and I won't order from them again. In the rare case that original ideas Kenneth J. Hendrickson N8DGN are found here, I am responsible. Owen W328, E. Lansing, MI 48825 Internet: hendrick@frith.egr.msu.edu UUCP: ...!uunet!frith!hendrick
bower@hfsi.UUCP (Michael Bower Comm. ) (10/27/89)
In article <5130@cps3xx.UUCP> hendrick@frith.UUCP (Kenneth J. Hendrickson) writes: >2 semi-horror stories: > >time with them. (By the way, UPS took 5 days to deliver a 2nd day air >blue label package, and I didn't get anything out of it! Raw deal for >me since I was the final customer. Moral: go Fed-Ex.) > Don't necessarily blame UPS. I have always had good service from them. The fact that you want it to go UPS 2 day air has NO bearing on what the shipper will do. I have had one company tell me that it cost me an extra $x.xx for 2 day air and another extra $x.xx for them to get it out their door. In other words, if I pay both extras, they will ship it that day and I will get it in two days. If I only pay the first (UPS) extra, who knows when the shipper will get around to shipping it. ------------------------------------------------------------------------ Michael Bower - N4NMR Honeywell Federal Systems Inc. uunet!hfsi!bower 7900 Westpark Dr. - MS 1007 (703) 827-3559 McLean, VA 22102 ------------------------------------------------------------------------
usenet@cps3xx.UUCP (Usenet file owner) (10/28/89)
bower@hfsi.com commented on a previous posting of mine, saying that I shouldn't blame UPS for being late with my package - the shipper might have shipped it late. I have in fact verified that the shipper DID ship the package the same day I ordered it, with a UPS blue label for 2nd day air, and UPS did in fact mess up and spent 5 days delivering it. (Actually 7 days, because a weekend was involved.) I got charged for this (lack of) service. UPS says that since I was not their customer, they won't give me anything. They waid they will only give money back to the company I ordered the defective product from. (Funny attitude they have, because if it wasn't for me, they wouldn't have done any business at all. I'm the important customer. I _specifically_ _asked_ the supplier to use UPS.) Moral: you can ask for 2nd day service and not get it. If you do not get service, you won't get your money back, either. UPS seems not to understand the meaning of a contract. You can get screwed. UPS doesn't give a damn. Go Fed-Ex. P.S.: Maybe it's ok for big business to screw the little guy. Maybe they don't get hurt. Kraft had a contract a while back with several hundred people a while back in which they promised to deliver a Mini-Van to winners of a contract, and they reneged. It doesn't seem to have hurt them too much. (I, however, won't buy Kraft products.) In the rare case that original ideas Kenneth J. Hendrickson N8DGN are found here, I am responsible. Owen W328, E. Lansing, MI 48825 Internet: hendrick@frith.egr.msu.edu UUCP: ...!uunet!frith!hendrick
ray@ole.UUCP (Ray Berry) (10/31/89)
>a weekend was involved.) I got charged for this (lack of) service. UPS >says that since I was not their customer, they won't give me anything. >They waid they will only give money back to the company I ordered the >defective product from... UPS had a contractual obligation to their customer - the shipper. If the shipper pressed the point, UPS would make the adjustment. Chances are your vendor isn't too excited about this. The same situation arises when a parcel is lost in transit. The addressee is powerless - it is the shipper who must apply for reimbursement from UPS. Ultimately, the only practical defense against this sort of thing is to not let it get under your skin. -- Ray Berry kb7ht uucp: ...ole!ray CIS: 73407,3152 /* "inquire within" */ Seattle Silicon Corp. 3075 112th Ave NE. Bellevue WA 98004 (206) 828-4422