root@xenlink.uucp (Super user) (11/23/90)
Bob, Thank you for the reply. You provided more information than I could get from Apple Canada. The March 19th date was never mentioned - nor was I ever asked by anyone about when I purchased the product. My first call regarding the upgrade was made in late June...... I stress I have called the Apple Canada 800 customer support line - and can give you the names of the AU/X support people I spoke with in Toronto. I can give you the list of promised but never returned phone calls from Apple AU/X sup- port here in Canada. I did ask about the CDROM version of the upgrade - I have just purchased an Apple CD and was told that all upgrades (media) are the same price, what gives? Do you have any idea - how unprofessional - unsupportive this seems to the average end user. Is my dealer not telling the truth here - I doubt that, or is Apple Canada doing there own thing......again it is just amazing that a company can behave this way. Great machine....but At any rate Bob I except that you and your team are working hard to support AU/X and I do not wish to beat on you - I suspect I am just one of those USERS who fell through the cracks - and you will do better next time. I love my Mac - and I was thrilled at the prospect of AU/X 2.0 - 1.1.1 was missing a few things by comparison - but I will never know. I have no intent- ion of spending more money on an ORPHAN as established by Apple's inability to decide how to treat their users - me for one. Terry Cioni in Calgary, Alberta.
ryan@amcvlsi.UUCP (Ryan Jorgenson) (11/24/90)
Just another drop in the bucket....
Maybe its got something to do with us both being in the same city, but
when I started looking into the upgrade options (1.1 --> 2.0), I got the
same sort of song-and-dance from the dealers, but I got decent information
from Apple Canada's 1-800 number. After getting the info on the upgrade,
(ALL MEDIA COSTS WERE EQUIVALENT--$595 CDN!!) I ordered the upgrade on
floppy since I have neither tape or CD-ROM, and there was no price
difference....
I ordered the upgrade about October 4th, and of course I haven't seen
it yet.... And the dealer claims that "Apple U.S. just hasn't shipped
any to us yet..."
So, two questions:
1) Is apple shipping A/UX 2.0.1 yet (or whatever the dot release is
that is being used to support the new Mac IIsi)
2) If everyone insists that there should be a price break on the
CD-ROM version of the upgrade vs Floppy, *WHY* are the
customers being told different? Is Apple Canada pricing things
differently than Apple U.S.?
Ryan Jorgenson in (surprise!) Calgary, Alberta
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ryan@amcvlsi.uucp | Ryan Jorgenson
amcvlsi!ryan@cpsc.ucalgary.ca | The Alberta Microelectronic Centre
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