bryce@cbmvax.UUCP (Bryce Nesbitt) (02/26/89)
In several articles <> several.net.posters wrote: > > [Since installing V1.3 I have noticed something strange. If the > machine ever crashes, it sometimes goes back to the Kickstart hand > instead of the Workbench hand.] > Thank you all for noting and reporting this bug. I have located the cause; a code mistake causes the Kickstart protected memory to be left open open for writing during some types of system Alert. This problem will be addressed in the next version of "SetPatch" (no date or distribution details are available at this time). Please note that some types of bug reports can be sent directly to Commodore. Before reporting, please verify the accuracy of your statements. Try removing any special programs or hacks you may be running (booting from your unmodified master Workbench disk is a good way to guarantee this). Submitted reports must include a TELEPHONE number. Reports must be CLEAR, COMPLETE and CONCISE. Based on your bug report alone, we must be able to repeat the bug. Bugs that we can repeat in-house GET FIXED. -Bryce Nesbitt, Commodore-Amiga, Inc. ----------------------------------------------------------------------------- Here is a sample bug report form: BUG REPORT ---------- Date: Name: Phone: Company: EMail: ### Bug Location (Hardware, Documentation, Software, Other): ### Your Configuration (Model, number and type of disks, memory, ### add-on equipment): ### Other software running or resident at the time of the bug (should be ### "none"): ### Revisions (Kickstart/Workbench revision numbers, etc.): ### Brief Bug Description: ### Bug Generation Procedure (remember that someone else will be trying to repeat this bug based on your description): ### Related bugs: -- |\_/| . ACK!, NAK!, EOT!, SOH! {O o} . Bryce Nesbitt (") BIX: bnesbitt U USENET: cbmvax!bryce@uunet.uu.NET -or- rutgers!cbmvax!bryce Lawyers: America's untapped export market.
fnf@estinc.UUCP (Fred Fish) (03/15/89)
In article <6088@cbmvax.UUCP> bryce@cbmvax.UUCP (Bryce Nesbitt) writes:
<< [Since installing V1.3 I have noticed something strange. If the
<< machine ever crashes, it sometimes goes back to the Kickstart hand
<< instead of the Workbench hand.]
<<
<
<Thank you all for noting and reporting this bug. I have located the
<cause; a code mistake causes the Kickstart protected memory to be
<left open open for writing during some types of system Alert. This
<problem will be addressed in the next version of "SetPatch" (no
<date or distribution details are available at this time).
< ...
< Based on your bug report alone,
<we must be able to repeat the bug. Bugs that we can repeat
<in-house GET FIXED.
Outstanding work! A bunch of vague reports of the form "my machine
crashes all the way back to kickstart" that indicate a trend that
there is a real problem and you guys go and find the cause. Your
support for this machine is simply amazing. Most companies won't
even bother looking for a problem until they have several written
bug reports documenting repeatable bugs, and even then may not do
anything about it until it looks like it might impact their sales.
Kudos also for finding the fix for the trackdisk bug that was so
elusive!
-Fred
--
# Fred Fish, 1835 E. Belmont Drive, Tempe, AZ 85284, USA
# 1-602-491-0048 asuvax!{nud,mcdphx}!estinc!fnfdan@ivucsb.UUCP (Dan Howell) (03/17/89)
In article <6088@cbmvax.UUCP> bryce@cbmvax.UUCP (Bryce Nesbitt) writes:
<< [Since installing V1.3 I have noticed something strange. If the
<< machine ever crashes, it sometimes goes back to the Kickstart hand
<< instead of the Workbench hand.]
<Thank you all for noting and reporting this bug. I have located the
<cause; a code mistake causes the Kickstart protected memory to be
<left open open for writing during some types of system Alert. This
<problem will be addressed in the next version of "SetPatch" (no
<date or distribution details are available at this time).
< ...
< Based on your bug report alone,
<we must be able to repeat the bug. Bugs that we can repeat
<in-house GET FIXED.
This is great! I'm glad to see that the people at Commodore-Amiga respond
to these bug reports over the net and fix them. Would it be possible
for you to distribute the SetPatch over the net when its finished?
--
-- Dan Howell <ivucsb!dan@anise.acc.com>
-- <...!(pyramid|ucbvax)!ucsbcsl!nessus!ivucsb!dan>
-- "What? TWO buttons? I don't know if I can handle that!" -- a Mac user