sutela@polaris.utu.fi (Kari Sutela) (11/26/90)
micke@slaka.sirius.se (Mikael Karlsson) writes: >I can only agree with Alain. Here's my bug of the month: [a rather amusing bug omitted] >Anybody who doesn't have to call long distance overseas international >terribly expensive is welcome to send a formal report on this. Has somebody forbidden to use ordinary mail (like letters) for customer support? Has worked quite well for me and I don't consider it too expensive (about $.75 for overseas airmail). Just address your letters to Technical Support or similar. Of course, email support is nice but I wouldn't blame companies which won't (can't) provide it. -- Kari Sutela sutela@polaris.utu.fi
forgeas@swinjm.UUCP (Jean-Michel Forgeas) (11/27/90)
In article <sutela.659610803@polaris>, Kari Sutela writes: > micke@slaka.sirius.se (Mikael Karlsson) writes: > > >I can only agree with Alain. Here's my bug of the month: > >[...] > > Has somebody forbidden to use ordinary mail (like letters) for customer > support? Has worked quite well for me and I don't consider it too expensive > (about $.75 for overseas airmail). Just address your letters to Technical > Support or similar. > > Of course, email support is nice but I wouldn't blame companies which won't > (can't) provide it. Of course I wouldn't too. But: Posting a bug report on the net makes it available to everybody. If you mail or email I cannot see it, which would in some cases save me from debug time. -- \___/ Jean-Michel Forgeas \-/ cbmvax!cbmehq!cbmfra!swinjm!forgeas | The Software Winery -^- And, where is the universe ?