sqh@dhw68k.cts.com (Steve Hubbell) (12/31/90)
Reading all of this information on the upgrade offer, I realize
that I never sent in the warranty information!
If I can find it, is it too late to send it in (I got the calc.
approx. 6 months ago), or can I call HP and get put on "the list"?
Thanks... Steve
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+---------------------------------------------------------------------------+
| Steve Hubbell sqh@dhw68k.cts.com |
+---------------------------------------------------------------------------+akcs.ciarn@hpcvbbs.UUCP (Dan Ciarniello) (01/21/91)
Ten days? Don't ask for any sympathy from me. I sent my calculator in before Christmas and I'm still waiting for my replacement. I called HP and was told that they got it January 8. I expect that my replacement will arrive in the mail sometime this coming week. I believe that there are two upgrade programs. One for versions lower than D to E and one for upgrades from version D to E. My calculator was a version D calculator and it qualified for and upgrade. Dan.
akcs.falco@hpcvbbs.UUCP (Andrey Dolgachev) (01/21/91)
Great, I suppose it was nice of HP to replace some D's, but not all of them. Well, thanks Dan, for the info. I just have to call HP and hopefully I can get an E version instead of my D. 10 days, looks like it's time to bring out my poor old 28c.
TNA32@CCVAX.IASTATE.EDU (FRINGE) (01/21/91)
I sent mine in Dec 17, when I was told by HP it would be back within 2 weeks. 3 weeks later, no calculator. Called them up, they hadn't received it yet. Seems they shut down from the friday b4 christmas for 2 weeks, and hadn't caught up with the back log. Explained that I MUST have a calculator by the time classes started (this morning), and the woman I talked to found my calculator, and had it fed ex'd to me. I suspect It'll be taking more than 10 days when people start sending them in in great numbers, but for the time being they seem to be caught up. All the hassle of not having a calc. for 10 days is worth it, the A's are so bug ridden as to be defective. Glad to be rid of mine...
TDSTRONG%MTUS5.BITNET@CUNYVM.CUNY.EDU (Tim Strong) (01/21/91)
Recently mentioned was an upgrade for version D machines. Give us some more info. I must have missed it. I'm one of the many floating around with D's and would be interested in finding out if I qualify. ====================================================================== ___ :__) _ _: _ _ Tim Strong <tdstrong%mtus5.bitnet@cunyvm.edu> : \ (_: (_: (_: : Michigan Tech. Houghton, Michigan ======================================================================
akcs.tyrone@hpcvbbs.UUCP (Tyrone Johnson) (01/25/91)
I just called Maryjo Hornberger (503-750-2574) at HP to find out if I could send in my D version and get a brand spanking new E version. She told me that the 'deal' had not be extended to D versions, at least not as of yet! However, if someone finds out differently, then please post so all can take advantage! Thanks
bgribble@jarthur.Claremont.EDU (Bill Gribble) (01/25/91)
In article <279f53e9:1765.1comp.sys.handhelds;1@hpcvbbs.UUCP> akcs.tyrone@hpcvbbs.UUCP (Tyrone Johnson) writes: >I just called Maryjo Hornberger (503-750-2574) at HP to find out if I >could send in my D version and get a brand spanking new E version. She >told me that the 'deal' had not be extended to D versions, at least not >as of yet! However, if someone finds out differently, then please post >so all can take advantage! >Thanks I hope this doesn't start a flame war, but here goes: I don't really think anybody with a D rom has the right to a free upgrade to E. The differences are minute, and the cost to HP (I think) quite high. Of course, I could be wrong: if it just involves replacing a socketed chip, then it's not expensive. But with the circuit density that must exist in the 48, I think the roms must be surface mounted, and this would entail trashing the calculator and sending you a new one, or at least a new motherboard. The flaws in the D rom (and the others, for that matter) were responsibly reported by HP and you could have read the errata sheet and returned the calculator immediately if they weren't acceptable to you. Asking for the new rom when your old one is outdated is sort of like asking for an upgrade to a 1991 Chevy when you find out your '89 doesn't have antilock brakes. But then again, a lot of people got mad at HP for offering the free equation library for a while. Just no pleezin some people. ***************************************************************************** ** Bill Gribble Harvey Mudd College, Claremont, CA ** ** bgribble@jarthur.claremont.edu Never heard of it? You're stupid. ** *****************************************************************************
TNAN0@CCVAX.IASTATE.EDU (01/26/91)
I disagree with Bill Gribble... Version Ds SHOULD be replaced... It makes no sense to me that if I would have bought my calculator as a version C that it should be replaced with an E, but my version D (which DOES contain several errors, not just the one dealing with complex polar algebraics) may not be replaced. Either HP should have replaced everyone's calculator with a version D or they should allow ALL previous versions to be replaced. So, anyone who bought their calculators in the six month window are going to get stung... If I would have realized this, I would have intentionally bought a Version A... Well, anyone want to trade a version A, B, or C for my D??? If I downgrade quick, maybe I can get a version E... Oh, by the way... a good friend of mine has a version D with the dreaded LCD leprosy -- that is to say that his screen is slowly staining black from the upper left-hand corner inward. So, it looks as though HP has some physical design flaws in the D as well...? ---Xeno
bill@flutter.tv.tek.com (William K. McFadden) (01/26/91)
I was told by an HP48 engineer that they were just collecting the
defective machines but not trying to repair them. He said it might be
worth busting them open for the circuit board, which I think was worth
about $65. But, at the moment, they weren't planning on doing that.
This was before the upgrade offer, however. They might be recycling
them by now.
I don't know if the display can be recycled. A lot of the earlier
machines had a display defect that would cause a large percentage of
them to fail "sometime in the future." For me, that was about 4
months. It was a rev. B. They sent me a rev. E in exchange. Took
only a week, too (including Thanksgiving weekend).
To my recollection, the case and keyboard couldn't be recycled.
--
Bill McFadden Tektronix, Inc. P.O. Box 500 MS 58-639 Beaverton, OR 97077
bill@videovax.tv.tek.com, {hplabs,uw-beaver,decvax}!tektronix!videovax!bill
Phone: (503) 627-6920 "SCUD: Shoots Crooked, Usually Destroyed"egraeler@uceng.UC.EDU (Eric S Graeler) (01/27/91)
I assume this is for the 48SX How do I find out what version of ROM I have. Eric Graeler egraeler@uceng.uc.edu
akcs.ciarn@hpcvbbs.UUCP (Dan Ciarniello) (01/28/91)
I wouldn't count on being without a calculator for only 10 days. I believe that HP says that you will get it back within 10 days of their receiving it. This doesn't take into account the time from when you send it to when they receive it. I'd tack at least a couple of days onto the 10-day estimate. Dan.
TNA32@CCVAX.IASTATE.EDU (FRINGE) (01/28/91)
If you absitively, posilutely must have a calculator as soon as possible from when you send it in (ie., a student that relies on his/her calculator as much as food, and can't go spend $30 for an interim calculator while your gob stopping expensive one is being fixed, like myself) try giving them a call and arranging to have it put through as quickly as possible, explaining to them your situation. They seem to really go out of their way to replace them as soon as possible if they can. I sent mine in after my last final last semester after being told that I would have it back within two weeks (I have a 4 week inter semester break). Three weeks later I called to see what was going on, and it turns out that HP shut them down x-mas to new years etc, for 2 weeks. When I called I explained that I had to have a calculator by the 17th (my return date for classes), and they Federal Expressed a new calculator out the next day, and it was waiting for me here. If you can do without it for the two weeks, give them a break, any other company would hang you out to dry, this calculator replacement thing doesn't qualify under their published warranty, it's a customer service thing, they're just being nice to replace the thousands of calculators that are out there. They're machines are expensive, but that's not what you're paying for, when it all comes due, it's their customer support. (would be nice if they had an 800 tech support line though.......) -mike
akcs.ciarn@hpcvbbs.UUCP (Dan Ciarniello) (01/29/91)
Tyrone, I'm surprised that Maryjo Hornberger told you that the deal was not extended to version D roms. I called the Technical Support line in November and was told that my calculator (a version D) did qualify for an upgrade. I got a letter from HP dated November 9th confirming this just a few days later. I sent my rev D in in mid December and got my new rev E this past Wednesday. I believe that the D to E upgrade is a different upgrade than for a A or B or C to E upgrade. Call the Tech Support line for more info. To Bill Gribble: Errata sheet? What errata sheet? My calculator did not come with any errata sheet. If I had not signed on to the HPBBS I would never have known about the upgrade program. Anyway, this is not a matter of getting the new features available in the new model year for free. This is a matter of making sure that what you get works as advertised. Even the car companies have so-called hidden warranties where they will fix a problem for free if the problem is due to a manufacturering problem as opposed to normal wear and tear (even if the vehicle's warranty is technically up). I'd say that the rom upgrades fall into this category. Dan.
akcs.tyrone@hpcvbbs.UUCP (Tyrone Johnson) (01/29/91)
I also did not find an 'errata' sheet in my HP48sx box when I bought it. If I had know of the different versions of this calc. you can bet that I would have made sure to get the latest version. The analogy with car companies is not a good one: Ford at least tells you which year you are purchasing. I don't see HP rushing to let you know that you are buying an older version of the calculator. Yes, the information is available beforehand that if you are buying an older version there may be problems, but I would not say that finding out on something like this board would be considered very "public knowledge". Anyway, I'll try the tech line and see what they say.
TNA32@CCVAX.IASTATE.EDU (FRINGE) (01/30/91)
With my A there was an errata sheet that included the b's, c's, and d's. Why was there info on it that pertained to a calculator they weren't shipping yet? I dunno either, go figure.
flinton@eagle.wesleyan.edu (02/01/91)
In article <27a3567e:1757.1comp.sys.handhelds;1@hpcvbbs.UUCP>, akcs.ciarn@hpcvbbs.UUCP (Dan Ciarniello) writes: > I wouldn't count on being without a calculator for only 10 days. I > believe that HP says that you will get it back within 10 days of their > receiving it. I've had to send two terminals and a floppy drive to HP for repair and/or field upgrade -- elapsed time between my sending it off and getting it back never exceeded one week (so HP had but a day or two to do their thing). Pretty impressive! (Slow UPS surface shipments, CT to NJ and back, every time.) -- Fred FLinton@eagle.Wesleyan.EDU or fejlinton@mcimail.com or fejlinton@attmail.com
frechett@spot.Colorado.EDU (-=Runaway Daemon=-) (02/01/91)
In article <1991Jan31.154120.38305@eagle.wesleyan.edu=+ flinton@eagle.wesleyan.edu writes: =+In article <27a3567e:1757.1comp.sys.handhelds;1@hpcvbbs.UUCP>, akcs.ciarn@hpcvbbs.UUCP (Dan Ciarniello) writes: =+> I wouldn't count on being without a calculator for only 10 days. I =+> believe that HP says that you will get it back within 10 days of their =+> receiving it. =+ I've had to send two terminals and a floppy drive to HP for repair =+and/or field upgrade -- elapsed time between my sending it off and getting =+it back never exceeded one week (so HP had but a day or two to do their thing). =+Pretty impressive! (Slow UPS surface shipments, CT to NJ and back, every time.) I can believe it.. I called HP today about the upgrade and asked, if I were to FEd Ex it to them, could they Fed Ex it back.. They said sure.. The person I talked to said that they will recieve the calculator tomorrow and they have to hold onto it over the weekend, and then move it to another building or some such Monday and that since this is just a replacement deal, they should be able to get the Calculator out Monday Afternoon or Tuesday morning. So if I am really lucky I should have my Calc back by tuesday or Wednesday.. (Damn my capitalization is ScReWeD.) They are being nothing but helpful. I wonder what things in Tangent OR are going to be like near the end of Feb.. You have to feel sorry for the poor soul who is going to lose his calc in the mail too. =+ -- Fred =+ FLinton@eagle.Wesleyan.EDU or fejlinton@mcimail.com or fejlinton@attmail.com ian
egraeler@uceng.UC.EDU (Eric S Graeler) (02/01/91)
In article <CBDF9847CC5F60764B@ISUVAX.BITNET>, TNAN0@CCVAX.IASTATE.EDU writes: > I disagree with Bill Gribble... > > Version Ds SHOULD be replaced... It makes no sense to me that if I would > have bought my calculator as a version C that it should be replaced with an > E, but my version D (which DOES contain several errors, not just the one > dealing with complex polar algebraics) may not be replaced. Either HP should > have replaced everyone's calculator with a version D or they should allow > ALL previous versions to be replaced. So, anyone who bought their calculators > in the six month window are going to get stung... If I would have realized > this, I would have intentionally bought a Version A... I just talked to their customer service department yesterday and explained my D-ROM situation to them yesterday. I told them how I was an EE student and I would be using symbolic entry for complex number to represent phasors frequenltly. They were more than understanding with me and said if I sent my calculator out to them they would send it back Blue-label-UPS which is two day service. They said the deal was that the tech service department was handling A-B-C upgrades and not D. But now it seems the customer service department is handling D upgrades. All you have to do is include a note that says what your problem is. They said write down your calculator Model and serial number for your own reference before you send it in. However I solved my situation a different way. I got my HPsx at Service Merchandise. I called the original store and explained how I got a ROM-D and needed a ROM-E. I had them pull another one out of stock and told them what to do and it was also a ROM-D. They then recommended calling a different Service Merchandise. I called two, one had ROM-C!, but the other had ROM-E's. So I will happily go today to exchange it and will not lose any time in the mail. Just my story of what happened to me. The moral is though, if talk to HP I think you will find them more than happy to replace your D with and E. Otherwise that would be bad business and I don't think they want to give any of that out to loyal customer who are willing to shell out $200-$300 for a calculator/computer. Eric Graeler egraeler@uceng.uc.edu
akcs.falco@hpcvbbs.UUCP (Andrey Dolgachev) (02/02/91)
Xeno,
please post what you found out from HP aobut D for E's, and if possible,
does anyone know what the errors are for version D's? Though, I guess
that I shoudl HP Tech if nobody else knows
--Falcoakcs.falco@hpcvbbs.UUCP (Andrey Dolgachev) (02/02/91)
probably because it wouldn't make sense to give it to all the people with d's who don't have any errata sheets. Could you please post the errors up, especially for the d version, since everybody else can get e versions.
hallyb@globbo.enet.dec.com (John Hallyburton) (02/05/91)
TNAN0@CCVAX.IASTATE.EDU writes... >The bugs? The most widely known one is: > [list of bugs #1-5] > >There are a few others I think, but they are mainly cosmetic... Thank you for the posting. What is this about inverting a matrix larger than 8x8, or is that just an allegory? I can live with bugs #1-5, but am starting work on some matrices that go up to 6x6, and I'll wager one day things will grow larger. Not being able to invert an 8x8 matrix is likely to become a problem for me just about the time my warranty runs out... "The Smart Money was on Goliath" John Hallyburton 43 55'N 71 45'W