murf@Apple.COM (Jim Murphy) (08/11/89)
I remember when LSC 3.0 came out that some people on the net complained about how long it took to get the upgrades and other problems. I would like to offer a case where the customer support for Symantec was outstanding. On Aug. 1 I got my notice for the TC (yes it is now called Think C) 4.0 upgrade. I'm going on vacation soon and I did not want my upgrade to be sitting outside my house while I was on vacation, so I called Symantec on Aug 2. to see if I could get my order eariler then when I was going to leave. The sales person said that it would be no problem and that I should have the software within a week. True to her word, the package arrived on the 8th. However, instead of receiving the 4.0 upgrade, I got the 2.0 to 3.0 upgrade. I called Symantek on the 9th telling them that I got the wrong stuff and asked if I could just drop the package I got, at there offices here in Cupertino. I stressed that I still needed to get my package before I left on vacation. The customer service people let me drop off the package, and the next day the 4.0 upgrade arrived at my house. I just thought that the net sould here about the great service I got from Symantec. As an aside, I would like to know if others on the net would be willing to buy object libraries such as a networking package for TC 4.0. **************************************************************************** * Jim Murphy (Murf) * CSNET: murf@apple.com * AppleLink: Murf * US Mail: 20525 Mariani Ave. * Cupertino CA 95014 * MS 27-0 **************************************************************************** * Disclaimer: I own my own thoughts. Apple owns its own thoughts. Let's * keep it that way. **************************************************************************** * Obligatory cute saying: Data? Code? It's all the same to me. ****************************************************************************
awd@dbase.UUCP (Alastair Dallas) (08/14/89)
Jim Murphy of Apple wrote several screens to praise Symantec's handling of his upgrade to THINK C 4.0. I'll just use a sentence or two. I read in this newsgroup that upgrade letters were being mailed, but I hadn't received one, so I called. The fellow I talked with confirmed my 3.0 registration and offered to take my credit card order. The package arrived six calendar days later (I paid $2.50 extra for UPS Blue). I remember a great deal more angst waiting for 3.0 to arrive last summer. Symantec's doing a great job! /alastair/
dudek@ai.toronto.edu (Gregory Dudek) (08/15/89)
I have heard nothing from Symantec re. an upgrade to LSC.
I bought 3.0 and sent in the card several months ago.
1) What does the upgrade cost (in the USA)?
2) Is the upgrade being announced to Canadian customers?
Greg Dudek
--
Dept. of Computer Science (vision group) University of Toronto
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