Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG (Jim Spencer) (03/15/90)
>Well, sometimes griping in public gets results. Over the weekend I >got some mail from Phil Ostrom (OSTROM1@applelink.apple.com), the APDA >operations manager. He seemed quite sympathetic and concerned, and >promised to send me the latest APDAlog and the 1989 tech notes that I >paid for but never received. > >For everyone's information, the last issue of APDAlog was the fall '89 >issue, so that's why no one's gotten one since. They're supposed to >be mailing the new issue by the end of the month. > >It was also interesting to find out that APDA has no record of my tech >note order -- even though I ordered the notes in July and they did in >fact ship the tech notes from the beginning of the year. Fortunately >I saved my receipt. You'd think a computer company would be able to >just put all this in a database, but what do I know? > >I'll let everyone know how this comes out. APDA sure has a lot of >problems, but it's good to know that someone cares about the >situation. Yea, but now the question is will it do any good. Like you I got E-Mail following my public complaint. Additionally, I stuck a post-it with a similar complaint on my renewal form and got a very prompt voice phone call. They've got the apologizing part down good (and despite my snide tone here, I really do appreciate that part of it) but the real question is whether they will come across with anything like acceptable service. -- Jim Spencer - via FidoNet node 1:282/33 UUCP: ...!uunet!imagery!22.5!Jim.Spencer ARPA: Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG
Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG (Jim Spencer) (03/22/90)
> >So there may be some hope for APDA yet. Now let's just see if they >remember to send me a renewal notice... I bet you anything you want that they will get your renewal demand out on time. -- Jim Spencer - via FidoNet node 1:282/33 UUCP: ...!uunet!imagery!22.5!Jim.Spencer ARPA: Jim.Spencer@p5.f22.n282.z1.FIDONET.ORG