plocher@uport.UUCP (John Plocher) (07/24/88)
+---- In article <220@njs.UUCP> Karl Vollbrecht writes | | - One of the systems, uses MP system V/386 with DOS merge. | This system has a "pre-release" version of DOS merge. We have been shipping a Pre-Release version because that is what we have gotten from Locus. We now have the "real" version, and are getting ready to release it to production next month. | wishs to use a logi-tech mouse (Which does not work) and the mice and other direct attach devices *will* work in the upcoming version or I won't release it from QA. Period. | some special person is not there I am giving a copy of this to him. He *will* follow up to you. | - First, before the system was purchased, I called MP | to see which tape backup drive was suitible for use | with their UNIX. I will get to the bottom of this - I have (personally) an Everex EverStream 60 QIC-36 full length card which has no problems; we use QIC 02 half length cards in house for our own backups. | drive didn't work. The documentation said "newer ev-810 | will not work with our software". Well, I'm still I am trying to find this doc - and why our driver doesn't seem to work with all the 810 cards. | I called many times on this problem, | was told that the 386 person only worked there two hours | each day, BULLSHIT. Whoever told you this had his/her head up his/her ass. We have several tech support people who are 386 "gurus". We do have people who are in charge of 286, 386, and Dos Merge development; they don't usually spend time in Tech Support (They are in Engineering) but sometimes they do spend one or two hours per day on the phone. | - Whatever happened to the "Greenhills" compiler that was | advertised? It is going through QA a second time - it failed the first time thru and needed quite a bit of work. It is scheduled to go out with the September releases. | PEOPLE WHO BUY | SOFTWARE THAT IS BROKEN SHOULD NOT HAVE TO PAY FOR THE | REPAIR ONE DAY AFTER THE PACKAGE IS RECEIVED! I agree 100%. | - Another problem with the same customer, is BAD BLOCKS. | the installation procedure for MP/386 is defective if Fixed in the September release. (V/386 SVr3.0 ver 3.0) |man named "John Plocher" sounds noble, and I hope he gets this message in |a bottle. Maybe he can help? Thanks. I am new at this job - having made the transition from customer to Customer Support Manager less than a month ago, but there are many things I plan to do to make Microport a better company. If there is anything I can do, drop me a line (email or Snail Mail or phone) and I will do whatever I can to make things right. | Karl Vollbrecht | (414) 358-1180 (poor unused phone number) | Vollbrecht & Associates | 6515 N. 40th Street | Milwaukee, WI 53209 -John Plocher Customer Support Manager Microport Systems, Inc plocher@uport
rcw@qetzal.UUCP (Robert C. White) (07/30/88)
In article <375@uport.UUCP> plocher@uport.UUCP (John Plocher) writes: >+---- In article <220@njs.UUCP> Karl Vollbrecht writes >> Problems with uport 386 > [promises] Not to worry. John says what he does, and does what he says. I think things are looking up for uport. We've changed our minds about switching to SCO on account of his being there. Robert White (President) Mentor Software, Inc.