doug@feedme.UUCP (Doug Salot) (10/12/88)
In article <444@l5comp.UUCP> scotty@l5comp.UUCP (Scott Turner) writes: >This site at least paid $$$ for automatic upgrades on up to 2 major releases >in a one year period and 10 free bug fixes, all postage paid. > >Instead we now find that Microport demands: > >1. PROOF OF OWNERSHIP!!! We must return diskettes to Microport to prove we own >it, I thought we did that when we bought the damn update contract??? > >2. We have to pay them $15 postage. We already paid $$$ for postage, now they >want to stiff us for another $15??? > >3. The "automatic" upgrade just isn't too damn automatic anymore... There aren't too many things Microport does to you that are terrible by themselves, but they do a number of stupid and audacious things that tend to cause you to keep Rolaids always within reach. I also have an upgrade contract. I bought it when I upgraded from 2.2 to 2.3. My 2.3 came with a buggy "divvy" which happened to cause the hard disk device table to be just munged enough that an attempted format of unit 1 would successfully format unit 0. Microport had fixed the bug before I was unfortunate enough to discover it, but, in spite of my upgrade contract, I never received the fixed divvy, nor was I even notified of it's existence (or the potential problem) until I called to report the slight inconvenience of having my hard disk unexpectedly initialized. I find it unconscionable that any manufacturer can not only release a system with MAJOR components severely munged, but also fail to even notify users of the availability of fixes -- especially when they have accepted money to do that very thing! BTW, the above is not an isolated example (is anybody still using the munged console driver?), nor is it a problem with the ATT/Intel/Interactive port. The biggest headaches from Microport are generated by Microport employees. -- Doug Salot || doug@feedme.UUCP || ...{zardoz,dhw68k}!feedme!doug Have you hugged a nihilist today?