lewis@m-net.UUCP (Dave Lewis) (11/02/88)
I'd like to put in a word of appreciation for Microport tech/sales support. I've dealt with Microport since version 1.6 of System V/AT, and I'm well aware of various problems we've gone through. However, I have to say that I've always gotten courteous people on the phone, no long sessions on "hold," and a sincere willingness to be helpful (albeit with occasionally mixed results). For example, on the recent upgrade of version 2.3 to 2.4, a mistake was made in filling my order. The Microport sales rep returned my call, and promptly sent a replacement for the disks I needed. No questions asked, and I didn't even have to return the incorrect disks. The new set of disks arrived this evening. I've also recently had the opportunity to load a well known name brand Un*x on an AT at work. Tech/sales support at that company has been well intentioned, but the phone waits have been very long, and the tech and sales people not too knowledgeable. The system, and the various support and upgrade services, are higher priced than those of Microport. I bought the cheap (uPort) system for my personal computer at home, and my employer foots the bill for the name brand system at work. I can't honestly say I'm completely satisfied with either company, but I have to say that Microport is at least pleasant to deal with, and overall not so bad as they are sometimes made out to be. I think that there is sometimes a tendency for the customer who pays the least to complain the most, and sometimes we on the net are guilty of this. I don't want to set off any more gripe sessions (I *am* aware of some of the negatives!). I just want to put in a good word where it's due. -- Dave Lewis Ann Arbor, MI ...![ itivax umix ]!m-net!dtlewis!lewis