friedl@vsi.COM (Stephen J. Friedl) (10/28/88)
In article <13398@lll-winken.llnl.gov>, bowles@lll-crg.llnl.gov (Jeff A. Bowles) writes: > > I am quoting from "Unix(r) System V Release 3 Block and Character > Interface (BCI) Driver Development Guide," (AT&T Select Code 307-191), > > [quote deleted] > > This is the document AT&T offered for $4 before someone realized that > there was a price error in their database and they changed the price to > about $80(!). I ordered BEFORE the change, but they charged my AmEx > account the higher price - I'll let 'em slug it out. Be warned, though. I put up the original announcement about these AT&T Device Driver books, and the first prices were about $4 each. They corrected this bug on or about Monday, 22-Aug-1988, so if you got caught in the same boat as Jeff did, you may want to check this date against your credit card bills. It seems to me that quoting one price and charging another without notice is a pretty raw deal -- they could have at least called or sent a note first. Go for it. Steve P.S. - I got *my* copies at the low rate. Nyah, nyah, nyah :-) -- Steve Friedl V-Systems, Inc. +1 714 545 6442 3B2-kind-of-guy friedl@vsi.com {backbones}!vsi.com!friedl attmail!vsi!friedl ----Nancy Reagan on 120MB SCSI cartridge tape: "Just say *now*"----
kent@ssbell.UUCP (Kent Landfield) (10/31/88)
In article <913@vsi.COM> friedl@vsi.COM (Stephen J. Friedl) writes: >In article <13398@lll-winken.llnl.gov>, bowles@lll-crg.llnl.gov (Jeff A. Bowles) writes: >> >> This is the document AT&T offered for $4 before someone realized that >> there was a price error in their database and they changed the price to >> about $80(!). I ordered BEFORE the change, but they charged my AmEx >> account the higher price - I'll let 'em slug it out. Be warned, though. > >I put up the original announcement about these AT&T Device Driver >books, and the first prices were about $4 each. They corrected this >bug on or about Monday, 22-Aug-1988, so if you got caught in the >same boat as Jeff did, you may want to check this date against >your credit card bills. > After reading Steve's initial posting, I called AT&T within minutes. I had the previous Device Driver manual and I knew it was a great buy. AT&T shipped the books at the reduced rate but later charged my VISA account the entire "current" price. I called AT&T to complained and they were extremely helpful. They stated that they were honoring the price quoted and they submitted a credit to my VISA for the overage. If this happens to you, call asap. PS. Thanks Steve... Kent Landfield Phone : (402) 291-8300 Sterling Software FSG/IMD e-mail: uunet!btni!ugn!ssbell!kent 1404 Ft. Crook Rd. South This space for rent....cheap! Bellevue, NE. 68005-2969 FAX : (402) 291-4362
tkacik@rphroy.UUCP (Tom Tkacik) (10/31/88)
In article <913@vsi.COM> friedl@vsi.COM (Stephen J. Friedl) writes: >In article <13398@lll-winken.llnl.gov>, bowles@lll-crg.llnl.gov (Jeff A. Bowles) writes: >> >> I am quoting from "Unix(r) System V Release 3 Block and Character >> Interface (BCI) Driver Development Guide," (AT&T Select Code 307-191), >> >> [quote deleted] >> >> This is the document AT&T offered for $4 before someone realized that >> there was a price error in their database and they changed the price to >> about $80(!). I ordered BEFORE the change, but they charged my AmEx >> account the higher price - I'll let 'em slug it out. Be warned, though. > >I put up the original announcement about these AT&T Device Driver >books, and the first prices were about $4 each. They corrected this >bug on or about Monday, 22-Aug-1988, so if you got caught in the >same boat as Jeff did, you may want to check this date against >your credit card bills. > >It seems to me that quoting one price and charging another without >notice is a pretty raw deal -- they could have at least called or >sent a note first. > >Go for it. >Steve Friedl V-Systems, Inc. +1 714 545 6442 3B2-kind-of-guy I also had this problem. I called and got the price of about $8.00. Such a deal. The manuals came shortly, but there was no price, just the invoice, so it still seemed good. Then the credit card bill showed up about two months later, (they were not very quick to charge me), and it showed that the manuals cost $131, (but they were quick to charge me more). I called AT&T and complained. They told me that there was indeed a mistake in the price quoted for the manuals, (did anyone doubt that?) But that if I was quoted $8.00 for the manuals, that is what they would charge me. The operator forwarded my message to the appropriate person who called me back in short order to say that they had credited my credit card $123.54. I am now happy again. They were understanding, and it appeared that Steve's message got heard by a lot of people, and that there were many orders that day. And that they all had this problem. AT&T was very quick to fix it for me. Now all I have to do is wait until next month to see that it actually got fixed. --- Tom Tkacik GM Research Labs Warren MI {umix!mcf, uunet!edsews}!rphroy!megatron!tkacik
michael@stb.UUCP (Michael) (11/13/88)
So does anyone have a spare copy to sell? I'll pay $16 -- thats twice what you paid :-) Michael (plus shipping, of course). : --- : Michael Gersten uunet.uu.net!stb!michael : crash!gryphon!denwa!stb!michael : Coff Coff <=== Stop smoking.