[comp.unix.microport] Another fine example of support from Microport

innovus@maccs.McMaster.CA (Innovus Inc.) (12/13/88)

Since I have been getting very little useful response from Microport's
Technical Support people, maybe someone else at Microport reads NEWS and can
help me.

I am one of those people who have this keyboard driver bug. You know the
one that makes your system go to "control-lock" mode when you type control-S?
Well, so far all your Tech people have been able to tell me is "Yes, we know
that is a problem, and we'll take it down as a bug report, but please don't
ask us when you can expect your machine to be functional again, we don't
know when we can schedule a fix for this..." Nice example of Customer Support,
after all they *DID* (mostly) fix that serial port bug, and it only took 2 years
to do. A good example of your support dollars at work.

Unfortunately, my system's console is next to useless at the moment and I
haven't had a satisfactory answer as to when I can expect to be able to
use it again. 

Would someone at Microport please tell me:

1) When is this bug going to be fixed
2) What use is a support contract.
3) Do you do *ANY* QA at all? (It only took 10 minutes to find 2 bugs in
   V2.4)

Martin Renters
innovus@maccs

wnp@dcs.UUCP (Wolf N. Paul) (12/17/88)

In article <1702@maccs.McMaster.CA> innovus@maccs.UUCP (Innovus Inc.) writes:
>I am one of those people who have this keyboard driver bug. You know the
>one that makes your system go to "control-lock" mode when you type control-S?
>Well, so far all your Tech people have been able to tell me is "Yes, we know
>that is a problem, and we'll take it down as a bug report, but please don't
>ask us when you can expect your machine to be functional again, we don't
>know when we can schedule a fix for this..." Nice example of Customer Support,
>
>Would someone at Microport please tell me:

I'm not with Microport, but maybe this helps (if you have version 2.3 or 2.3.1):

0. Boot from the 2.3 or 2.3.1 kernel.
1. Install the linkkit from 2.3 or 2.3.1
2. Extract modules "kd*.o" from /linkkit/lib2 and move them to a safe place.
3. Delete the 2.3* linkkit.
4. Install the linkkit from 2.4
5. Replace the kd*.o modules in lib2 with the ones you have extracted from 2.3*.
6. Cd into /linkkit/cf and type "make wini".
7. Copy the new kernel to /system5.

And for those folks who do not have the 2.3 or 2.3.1 versions, maybe 
Microport could make these keyboard driver objects available on the BBS?
How about it, John Plocher?

-- 
Wolf N. Paul * 3387 Sam Rayburn Run * Carrollton TX 75007 * (214) 306-9101
UUCP:     killer!dcs!wnp                 ESL: 62832882
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