innovus@maccs.McMaster.CA (Innovus Inc.) (12/13/88)
Since I have been getting very little useful response from Microport's Technical Support people, maybe someone else at Microport reads NEWS and can help me. I am one of those people who have this keyboard driver bug. You know the one that makes your system go to "control-lock" mode when you type control-S? Well, so far all your Tech people have been able to tell me is "Yes, we know that is a problem, and we'll take it down as a bug report, but please don't ask us when you can expect your machine to be functional again, we don't know when we can schedule a fix for this..." Nice example of Customer Support, after all they *DID* (mostly) fix that serial port bug, and it only took 2 years to do. A good example of your support dollars at work. Unfortunately, my system's console is next to useless at the moment and I haven't had a satisfactory answer as to when I can expect to be able to use it again. Would someone at Microport please tell me: 1) When is this bug going to be fixed 2) What use is a support contract. 3) Do you do *ANY* QA at all? (It only took 10 minutes to find 2 bugs in V2.4) Martin Renters innovus@maccs
wnp@dcs.UUCP (Wolf N. Paul) (12/17/88)
In article <1702@maccs.McMaster.CA> innovus@maccs.UUCP (Innovus Inc.) writes: >I am one of those people who have this keyboard driver bug. You know the >one that makes your system go to "control-lock" mode when you type control-S? >Well, so far all your Tech people have been able to tell me is "Yes, we know >that is a problem, and we'll take it down as a bug report, but please don't >ask us when you can expect your machine to be functional again, we don't >know when we can schedule a fix for this..." Nice example of Customer Support, > >Would someone at Microport please tell me: I'm not with Microport, but maybe this helps (if you have version 2.3 or 2.3.1): 0. Boot from the 2.3 or 2.3.1 kernel. 1. Install the linkkit from 2.3 or 2.3.1 2. Extract modules "kd*.o" from /linkkit/lib2 and move them to a safe place. 3. Delete the 2.3* linkkit. 4. Install the linkkit from 2.4 5. Replace the kd*.o modules in lib2 with the ones you have extracted from 2.3*. 6. Cd into /linkkit/cf and type "make wini". 7. Copy the new kernel to /system5. And for those folks who do not have the 2.3 or 2.3.1 versions, maybe Microport could make these keyboard driver objects available on the BBS? How about it, John Plocher? -- Wolf N. Paul * 3387 Sam Rayburn Run * Carrollton TX 75007 * (214) 306-9101 UUCP: killer!dcs!wnp ESL: 62832882 DOMAIN: dcs!wnp@killer.dallas.tx.us TLX: 910-380-0585 EES PLANO UD