rb@houxn.UUCP (10/04/83)
Thanks to all for the info on USR modems.
Summary: In general reliable product.
Although not FULLY compatible with Hayes, nothing major to preclude
its use.
Password model worth the $100 savings to give up useless LED's.
Rob Botwin
.....houxn!rb
ATT/IS Labs (201) 949-2039
HO-(44)- 1D407Murthy@CMU-CS-C.ARPA (05/14/84)
From: Seshashayee Murthy <Murthy@CMU-CS-C.ARPA> >From: hplabs!hao!seismo!cmcl2!philabs!rdin!perl@UCB-VAX.ARPA >Subject: Re: Hayes Customer Support >We bought a US Robotics modem which was supposed to be a Hayes >"look-alike". Well, let me tell you, looks is about all it had >going for it! It arrived without instructions and the guy I >talked to on the phone to get an explanation of how to use it >sounded like he had never used a modem before! Not only does >it not understand most of the Hayes commands, the one we had >wouldn't even execute the ones it was supposed to be able to! Firstly, which modem did you buy? You should mention this. Here at CMU we made a group purchase on several USR modems. We bought 25 passwords, and about 5 Auto-dial 212A and auto-link 212A's. Only 1 Auto-dial came without instructions and that was remedied immediately(1 day) by the dealer. It has been about 3 months now and only 2 passwords gave problems. One was immediately replaced by the dealer. The other was returned to USR and came back in 5 days time working perfectly. They were very prompt and courteous. They person in technical support knew exaclty what he was talking about. As for my Password I know for a fact that it gives fewer garbage character than the Hayes modems my friends own. Also it is over a $100 cheaper than the Hayes modem.( It implements only a subset of the commands and has fewer switches and LEDs. Some people say it is not sturdily built but I have had no problems.) Best of all it is really compact. I think this is your dealers problem mainly. Talk to them. Sesh. -------
pat@symplex.UUCP (05/15/84)
<sacrifice to first-line-eaters>
I have been using the USR Password for about four months now.
It came with complete documentation, including a description of
each instruction. I have used it with no problems for dialog &
file transfers under modem7xx & USR's own telpac terminal emulator
& file transfer & rcpm package. It is velcro'd to the side of my
morrow md3 & no heat or other problems have manifested.
Richard Patrick
Symplex Communications
..!fortune!dsd!symplex!patcbspt005@abnjh.UUCP (Eric Carter) (05/18/84)
The USRobtics Password is on sale for $295 at Priority One Electronics
in LA.
Eric Carter
AT&T-IS
S.Plainfield,NJ
{allegra,ihnp4,akgua,whuxle,mhuxl}!abnjh!cbspt005