[net.micro] Received an update from Microsoft recently?

peterr@utcsrgv.UUCP (Peter Rowley) (07/03/84)

Has ANYONE gotten an update for ANYTHING from Microsoft in the past couple
of months?  I sent in my Microsoft Word 1.0 for upgrading to 1.1 at the
beginning of June and paid an extra $10 for "priority processing".  The
update form indicates that one should wait 3 weeks for normal processing,
but I have seen nothing after a full month of "priority processing".
Calls to Microsoft elicit a pledge from a friendly representative of a return
phone call in several days, but I haven't received one yet (admittedly, I
have been away from a phone a lot).  In fairness to Microsoft, they claim they
are getting 1000 calls a day, admittedly a lot to process.

So:
1) If anyone has received an update recently, how long did it take you to
   get it?

2) Be warned that even with "priority processing", getting a Microsoft Word
   update may take a long time.

3) Is there someone at Microsoft willing to answer update questions by UUCP
   mail so there won't be any missed phone calls?

peter rowley,  University of Toronto Department of C.S., Ontario Canada M5S 1A4
UUCP  {linus ihnp4 allegra floyd utzoo cornell decwrl uw-beaver}!utcsrgv!peterr
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