lauren@RAND-UNIX.ARPA (07/16/84)
From: Lauren Weinstein <vortex!lauren@RAND-UNIX.ARPA> I don't know who you've been talking to (I can't vouch for random OEM's and such) but I've been dealing with Mark Williams Co. (who make Coherent) in Chicago for a long time regarding Coherent, and I've seen no evidence of any support problems. In fact, I get frequent reports from people who are impressed at how willing they are to deal with strange situations and non-standard sorts of problems. You can even reach them over the UUCP net; contact me if you want some addresses. --Lauren--
dfarber@UDEL-EE.ARPA (07/17/84)
From: Dave Farber <dfarber@UDEL-EE.ARPA> Lauren, I purchased my Coherent from Mark Williams direct. I paid the normal fee (no educational or anything). I got ONE release with a hell of a lot of bugs. When I called them for help I got a run arround. After several months I sent them a MCI letter asking them why I never got updates or anything. I got a phone call that said they would send me something undefined. That was about 5 months ago and still NOTHING. I am persoanlly sick of companies that try to give the look of a real business but act like garage attic hackers. My experiences with SCO on Xenix are exactly the opposite. They are a professional operation that understands that people need to use their systems NOt just pay for them. I wanted Unix on the PC for real honest work and expected real support!!!. I will be happy to expand on this if anyone likes. Sick and tired Dave