blbates@AERO4.LARC.NASA.GOV (Bates TAD/HRNAB ms294 x2601) (03/11/88)
If you want any action from SGI you have to keep at them constantly, more than once a day, until they get tired of hearing from you. That seems to be the ONLY way to get ANY positive action out of them. They get tired of hearing from you and they will do anything to stop hearing your complaining. Voice of experience.
zombie@voodoo.UUCP (Mike York) (03/16/88)
In article <8803111244.AA24175@aero4.larc.nasa.gov> blbates@AERO4.LARC.NASA.GOV (Bates TAD/HRNAB ms294 x2601) writes: > > If you want any action from SGI you have to keep at them constantly, more >than once a day, until they get tired of hearing from you. That seems to >be the ONLY way to get ANY positive action out of them. They get tired of >hearing from you and they will do anything to stop hearing your complaining. >Voice of experience. I have to disagree with this. While we have encountered a few problems with the Hotline support, we have, in general, found the Hotline people to be very competent and very responsive to our needs. In fact, the only problem that we've had that hasn't been resolved is a problem with the C compiler on our 4D/60's. This is supposed to fixed in the next release, due RSN (we do have a work around). From our point of view, the Hotline people are doing a great job. -- Mike York Boeing Computer Services, Renton, Washington (206) 656-7724 uw-beaver!ssc-vax!voodoo!zombie