dorothy@madonna.csd.sgi.com (Dorothy Liu) (05/02/90)
I have received several requests for the Silicon Graphics IRIS 3XXX End of Life letter. For efficiency's sake, I am reposting it for those of you who didn't see it in November: "Silicon Graphics has shipped over 3500 IRIS 2000 and 3000 series systesm since 1984. Most of these systems are currently in production or research environmnets, providing excellent performance and reliability to their users. Silicon Graphics is pleased to have been able to consistently offer competitive, state of the art 3D graphics workstations to this demanding marketplace. Since today's "leading edge" products from Silicon Graphics are RISC based IRIS 4D and Personal IRIS Workstations and Servers, SGI is not positioning the IRIS 3000/3100 product line in the mature phase of its product life. In doing so, we are announcing "end of production" on the IRIS 3000/3100 product line and formalizing the end of production on the IRIS 2000 product line. What this means to out valued customers is the following: 1. Silicon Graphics will continue to offer specific configurations of new or remanuvactured IRIS 3000/3100 systema and selected IRIS 2000/3000/ 3100 options, upgrades and software through the end of 1990, subject availability and pricing in effect upon receipt of order. 2. Subject to the general commercial availability or 3rd party supplied parts, modules and repair services, Silicon Graphics will support the IRIS 2000/3000/3100 products for a minimum of five (5) years, through October of 1994. Our support will consist of the following services: a. ON SITE HARDWARE SUPPORT for our Full Support and Full Extended Warranty customers b. ON SITE PARTS EXCHANGE for our Full Support and Full Extended Warranty customer. MAIL IN PARTS EXHANGE for our Basic Support and Basic Extended Warranty customers. c. ACCESS TO THE GEOMETRY HOTLINE for our Full Support, Full Extended Warranty, Basic Support, Basic Extended Warranty and Software Maintenance Service (SMS) customers. d. SPARE PARTS SALES to these customer, VARs and OEMs who perform their own maintenance. If SGI a) becomes aware that an outside vendor is discontinuing a vendor supplied part or module or b) must discontinue availability of an SGI manufactured Spare because of the unavailability of a vendor supplied component, SGI will notify irs customers as soon thereafter as possible. e. REPAIR SERVICES for VARS, OEMS AND T&M customers. If SGi becomes aware that an outside vendo is terminating repair services or is discontinuing a vendor supplied component needed for repair, SGI will notify its customer as soon thereafter as practicable. 3. SOFTWARE SUBSCRIPTION (SSS) will no longer be available for the IRIS 3000/3100 or 2000Turbo since there will no future software releases for these product lines. 4. After the five (5) year support period (ending 10/94), continued support of the IRIS 2000/2000/3100 products will be provided at the discretion of Silicon Graphics. In any event, SGI will provide at least ninety (90) days prior written notice to its customers of SGI's intent to terminate Support contracts, repair services and/or spares sales. At the time of SGI's notification to its customers to its customers of terminations of Support contracts, repair services and or spare sales, SGI shall provide its customers with the opportunity to make a final purchase of such spares. If the spare is a part or module which SGI buys from an outside vendor, SGI shall make reasonable efforts to facilitate its customer's direct purchase of such items from that vendor. Silicon Graphics intends to maitain a long and continued relationship with its customers in order to meet your support and expansion needs. If you would like more details on the products currently offered by Silicon Graphics for the IRIS 2000/3000/3100 Series, please call you Silicon Graphics sales office. If you need to know the name and number of your sales rep please call our Customer Information Center for assistance at (800)338-6272." That is the letter that went to all customers under contract. If you should require any assistance in supporting your current 3000 systems or would like to explore the migration option, please call me (415)962-3299 or email me at dorothy@sgi.com. Thanks! Dorothy Liu Systems Remarketing Silicon Graphics -- Dorothy Liu Silicon Graphics Computer Systems Internet: dorothy@SGI.COM UUCP: {ames,ucbvax,decwrl,sun}!sgi!dorothy
dorothy@madonna.csd.sgi.com (Dorothy Liu) (05/04/90)
In article <58912@sgi.sgi.com>, dorothy@madonna.csd.sgi.com (Dorothy Liu) writes: > > "Silicon Graphics has shipped over 3500 IRIS 2000 and 3000 series systesm > since 1984. Most of these systems are currently in production or research > environmnets, providing excellent performance and reliability to their > users. Silicon Graphics is pleased to have been able to consistently offer > competitive, state of the art 3D graphics workstations to this demanding > marketplace. > > Since today's "leading edge" products from Silicon Graphics are RISC based > IRIS 4D and Personal IRIS Workstations and Servers, SGI is not positioning > the IRIS 3000/3100 product line in the mature phase of its product life. > In doing so, we are announcing "end of production" on the IRIS 3000/3100 > product line and formalizing the end of production on the IRIS 2000 product > line. What this means to out valued customers is the following: > > > -- Above appears an excerpt of the end of life letter I posted a few days ago. I apologize for the inaccuracies--Silicon Graphics IS positioning these systems as MATURE and what that means to OUR VALUED customers is what we hope is a fairly complete support program for the next five years. As always, I am open to feedback and will be happy to assist in finding resolutions to any of your issues with the IRIS 3XXX line whenever possible. Please feel free to contact me either via e-mail by phone or by letter. I will also send hard copies of the original letter that went out in November to those who request it. Thanks for your understanding. Dorothy -- Dorothy Liu Silicon Graphics Computer Systems Internet: dorothy@SGI.COM UUCP: {ames,ucbvax,decwrl,sun}!sgi!dorothy