zyda@TROUBLE.CS.NPS.NAVY.MIL (michael zyda) (03/19/91)
Subject: SGI CD ROM Program Is there anyone intelligible at SGI who can explain the CD ROM program? I had my fax machine filled up with 8 pages of garbage on this program and an incomprehensible conversation on the telephone with someone from the Customer Support Division on this. Concerns: the CD ROM is NOT available for the Powervision!!! It can only be put on a Personal IRIS. The CD ROM drive HAS to be purchased with the maintenance for the next year (so I have to send an order that buys a piece of hardware combined with maintenance!). What genius thought up this program? What I would prefer: separate the buy of the drive from the maintenance, a rather simple request. It took 35 minutes of phone conversation to wrestle this out and I still do not know if I am going to get what I want. Also, teach the CD ROM people to get it all onto 1 piece of paper, in a simple fashion. I don't need 8 pages of fax to accomplish what could be done on one page. mz