mead@TUT.CC.ROCHESTER.EDU (11/04/87)
I would like to take this opportunity to thank Mike Curtis and Jim O'Reardon for an excellant job of customer support on the p4200. I have had to call Proteon numerous times [I guess that doesn't say to much for me :)] and have always been dealt with promptly. Even at times where they were busy on the phone, they would return my phone calls promptly. Mike and Jim have also treated me very courteously every time that I have called. They both have also been encouraging for call backs with any other problems. Finally, it is also very nice to be able to call a customer support organization and have the technical reps. be able to answer just about (in my case all) any question that you can throw at them. This as opposed to the rep who has to go "talk to someone else". Mike and Jim really appear to know the p4200 and again I just wanted to publicly thank them. Thanks, Ted (mead@tut.cc.rochester.edu)
amen@quequeg.UUCP (Bob Amen) (11/10/87)
in article <8711041228.29230@tut.cc.rochester.edu>, mead@TUT.CC.ROCHESTER.EDU says: > > > I would like to take this opportunity to thank Mike Curtis and Jim O'Reardon > for an excellant job of customer support on the p4200. > I too have had very good responses from both Mike and Jim and would like to add my thanks as well! Not only did they answer my questions but when the problem was hardware I got a replacement part the next morning vi FedEx. -- Bob Amen (amen@quequeg.UUCP) Chesapeake Bay Institute/Johns Hopkins University (+1 301 338-6329)