Eugene.Hastings@MORGUL.PSC.EDU (02/17/88)
I've just heard that Mike Curtis and Jim O'Riordan have left, or are about to leave Proteon. Seeing as how there were not sufficient bodies before, what does that bode for us now? (It was too often the case that both Mike and Jim were out of the office\the building\the city, with nobody left who could answer detailed questions.) Gene
fedor@NISC.NYSER.NET (Mark Fedor) (02/23/88)
Hi! Recently, we had the need to use Proteon's Customer service. We found out that Mike and Jim had left. We were told to deal with Tom Misceli (sp???) as he was now the Gateway Person. We had trouble with a load and we needed another one generated Pronto! We talked with Tom and he said he had not yet learned to generate loads, but would get an engineer to do it in about 2 hours. That was fine for me. After two hours had passed, Tom called me back and said he hadn't gotten an engineer yet, but he found a paper written by Mike Curtis to generate loads. He asked me for the relevant information and did it himself. In short, we noticed no degradation of service and actually seemed to get better service. The way he called back after the two hours of waiting attests to that as I have never been called back by a Proteon person in those circumstances before. Also, Tom seems like a quick learner who is willing to help. All in all I have no complaints. Of course there is gonna be some adjustment period when you lose quality people like Mike and Jim. Hope this helps. Mark Fedor P.S. Jeez, after re-reading this, it sounds like I work for Proteon. Of course, I have no affiliation and these are my own thoughts.