britt@WINDOM.UCAR.EDU (Britt Bassett) (02/11/89)
Milo, you must have more pull with Proteon than the average p4200 owner! I have been trying to get hold of someone at Proteon to supply me with the software load...... I sent email on Monday of this week to bug-cgw@proteon.com and still have received no reply. I called Proteon Customer Support at 508-898-3100 on Tuesday and left a message. I called Proteon Customer Support again on Thursday and tried to get through their maze of non-technical help to someone I could talk to about what I need. No luck, so I left another message for someone to call back. I called Proteon Customer Support again this morning (Friday) and tried to tell them the trouble I have been having getting through to anyone. They graciously offered to take more messages! I got them to transfer me around to Customer Service where I was told to call my local office. I asked for some technical help, and during the next period of phone transfers was hung up on! I called the local office here in Denver and was told that I should call Proteon Customer Support! However, they did graciously take another message. Each time I left a clear message that I simply wanted to upgrade the software on my Proteon p4200. I am not sure of the next step with proteon, but I will say for sure that I have never received such a run-around from cisco, only good service. -- britt
tvm@proteon.com (Tom Miceli) (02/11/89)
Britt, As we dicussed on the phone the load you need is now ready to be snarffed. The docs and other information are being set by U.S. mail. Sorry for the inconvience..................... Tom Miceli, Manager, Tech Support
medin@NSIPO.NASA.GOV ("Milo S. Medin", NASA ARC NSI Project Office) (02/11/89)
Well, the system works fine for me... What can I say? Milo
tvm@proteon.com (Tom Miceli) (02/11/89)
Date: Fri, 10 Feb 89 10:45:18 MST
>From: Britt Bassett <britt@WINDOM.UCAR.EDU>
To: tvm@proteon.com
Subject: Re: SNMP/SGMP sessions on gateways
Cc: morris@WINDOM.UCAR.EDU
Looks like I got the loads OK! I will be installing
it within the next hour or so. Thanks for the response.
-- britt
ps. transfer rates indicate a pretty good connection
between us.....
150 Opening data connection for ucar.gw.ldb (128.116.64.2,51974) (256783 bytes).
226 Transfer complete.
256783 bytes received in 78.30 seconds (3.2 Kbytes/s)tvm@proteon.com (Tom Miceli) (02/11/89)
Date: Fri, 10 Feb 89 10:45:18 Mcde ST
>From: Britt Bassett <britt@WINDOM.UCAR.EDU>
To: tvm@proteon.com
Subject: Re: SNMP/SGMP sessions on gateways
Cc: morris@WINDOM.UCAR.EDU
Looks like I got the loads OK! I will be installing
it within the next hour or so. Thanks for the response.
-- britt
ps. transfer rates indicate a pretty good connection
between us.....
150 Opening data connection for ucar.gw.ldb (128.116.64.2,51974) (256783 bytes).
226 Transfer complete.
256783 bytes received in 78.30 seconds (3.2 Kbytes/s)mcgowan@MAPLE-LEAF.NYSER.NET (Craig McGowan) (02/11/89)
During the same time period, we were able to get 3 8.1 loads for our gateways... -- Craig McGowan NYSERNet NISC