mike@bucasb.bu.edu (Michael Cohen) (02/25/88)
I spoke to Mark of customer support at Celerity in San Diego. I asked him if it would be possible in the event of Celerities demise to get together a list of customers. He replied that the manufacturer is unwilling to do so. It would be quite worthwhile if we could get a list together of as may Celerity owners as possible so we could deal with the situation as a group.
harris@GO-HAN.UCHICAGO.EDU (Jonathan Harris) (02/27/88)
It seems unlikely that Celerity would give away such a list.
Customer lists are important assests that most companies do not freely
toss around.
One account
manager( I don't remember his name offhand) said that Celerity was negogiating
the possibility of selling its customer support business off to another
company. He claimed that there are enough machines installed to make it worth
while for some other company to make money servicing Celerity machines.
Of course, I doubt Celerity would tell us "We are going to go under, and
your machines will become unservicable". He said there are about 200 machines
installed around the country (~$2-4 million a year in servicing).
Regardless of the economics of this, I doubt that we could simply service
the machines ourselves using such a list to exchange parts; although if
Celerity did go bellyup, such a list would be useful in making any claims
against their assests.
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