ptk@fpssun.fps.com (Paul Kinney) (01/12/89)
FROM: Bud Parker, Director of Customer Service SUBJECT: FPS Computing Customer Response DATE: January 10, 1989 A couple of items have been communicated across this network in recent days about FPS customer support on Celerity products. We value this feedback and we have taken several steps to respond directly to the concerns raised. This is not the appropriate medium to go through the details of how we are resolving these issues. We have spoken directly with both of these customers and we are responding to their needs for excellent customer support. We have a strong commitment to meeting our customer's needs through exceptional customer service. If you are a customer of ours, whether you use Celerity 1200's or FPS products, we are committed to meeting your needs with the largest and best customer service organization in technical computing. We want your feedback and we ACT on it! If you have issues or concerns, please call me or either of my top two guys any time, night or day: CUSTOMER SERVICE HOTLINE: 1-800-237-7782 (USA) 1-800-237-6611 (Canada) or call us direct at 503-641-3151 Bud Parker, Director of Customer Service, ext. 3820 Gary Bays, Manager of Logistics, ext. 3410 Al Stewart, Manager of Support, ext. 3704 Thanks for the valuable feedback. Bud Parker